Black Tomato

Job Title: Global Travel Advisor

Position Type: Full Time, Permanent

Location: US (NYC preferred)

Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated luxury travel and lifestyle brands, with the likes of Forbes naming them ‘The World’s Hottest Luxury Travel Company’.

We are looking for a dynamic, passionate individual to join the Black Tomato family in the Global Travel Advisor team who are dedicated to engaging with clients and educating them on the remarkable and inspiring experiences we create for clients. In order to do this, you will need to quickly establish rapport, convey a passion for travel, and explain what makes Black Tomato unique. With general knowledge of Black Tomato product, you will act as a gateway for clients who are new to Black Tomato and determine if they are a good fit for us and vice versa. Largely phone-based work, speaking to clients primarily within the US, but utilizing all written forms of communication; you will nurture and qualify new enquiries with the goal of either directing viable enquiries to a Travel Expert (our sales team) or fostering the relationship further.

As a brand widely known for its creativity, innovation and, more than anything, care for clients, we are incredibly excited to look for a new Global Travel Advisor to join us and become a key first point of contact in the Black Tomato experience. This role will undoubtedly play a key part in developing Black Tomato’s growth and contributing to the overall performance of our fast-paced, forward-thinking global business.

Main Responsibilities

• Act as the first point of call for incoming enquiries, providing a remarkable and inspiring first experience of Black Tomato.
• Demonstrate world-class commitment to service – showing why we are the best of the best and communicating that through phone or email.
• Work closely with our Travel Expert & Product teams to keep up to date with our product offering in order to tailor your client conversations.
• Provide intuitive global product guidance and inspiration before introducing the client to our team of destination experts who will build their itinerary.
• Work closely with our Marketing team to provide feedback about the enquiries to help drive the best new client outreach to all clients.
• Accurately record client information in our CRM system and develop the ability to navigate the CRM system fluently.

Skills Required

• Some previous client service is desirable, preferably in the leisure, hospitality, or luxury sector.
• Client focused ethos, committed to delivering purely positive outcomes.
• Confident in communicating with clients and passionate about delivering highly personalised, best-in-class customer service. You need to enjoy and thrive in a fast paced, flexible and entrepreneurial environment.
• Ability to express yourself enthusiastically and eloquently both over the phone and over email.
• Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure.
• Extremely close attention to detail and a keen aesthetic eye.
• Highly organised with the ability to prioritise, manage own time, and multi-task.
• Ability to learn quickly, absorb information and be confident in relaying it to clients.
• Interest in luxury travel destinations, hotels, and experiences.
• Ideally some experience handling UHNW so you’re comfortable in the UHNW space and demonstrate the differences in approach to this guest persona (but not essential)

What we offer

• Target-based bonus

• 401k matching

• A ‘familiarization trip’ each year – experiencing a Black Tomato destination/product (after probation)

•Personal travel allowance

•20 days PTO increasing with length of service plus public holidays

•Ability to roll over 5 days PTO per year

•Birthday off

•Day off for volunteering every month

•Two days off if you move home

•Curiosity courses – access to a fund for personal development

•Family leave – six months off fully paid after a year of service if you are welcoming a child to your family

•Access to a healthcare plan

•Mental Health Hour – an extra hour every Wednesday to focus on yourself

•Friday 4pm finish

•Black Tomato Birthdays – adding money towards your personal travel allowance each year

•Gym subsidy

•Referral bonus if you successfully refer someone for a role within the company

A note on our values

At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.

Our world is fueled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.

We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.

We also strive to be humble in everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.

We take these values seriously, and character assessment forms a big part of our hiring process.

Get to know us a little better at Careers & Jobs In Luxury Travel | Black Tomato