Black Crows

Customer Service Assistant / Customer Service Logistics Intern

Blackcrows is an independent ski brand born in Chamonix and embraced by mountain communities around the world. We design skis, outerwear and accessories with a relentless focus on performance, identity and style—objects shaped by a desire to merge beauty and efficiency.

Rooted in ski culture and driven by a spirit of freedom and adventure, blackcrows celebrates the mountains as a creative space. With offices in Chamonix, Paris and Los Angeles, a global distribution and own physical retail stores in key locations, the brand continues to expand its vision of contemporary skiing.

Job Overview

Blackcrows is looking for a Customer Service Assistant / Customer Service Logistics Intern to join its Customer Service team based in Los Angeles. You will be responsible for ensuring the smooth execution of the order-to-cash process as well as customer satisfaction for blackcrows across North America (NA).

This role reports directly to the Finance Director NA and functionally to the Customer Service Manager. You will also work closely with ecommerce, supply chain, and sales teams. You will be at the heart of our supply chain, and your role will therefore be to ensure customer satisfaction and the proper execution of the Order-to-Cash cycle.

Role and Responsibilities

Position Objectives:

• Serve as the logistics point of contact for ecommerce and FedEx shipments, including delivery monitoring, dispute resolution, and any necessary adjustments in the ERP system (SAP)
• Generate the documents for Canadian Shipments (commercial invoices)
• Support the team in managing retail logistics flows and e-commerce
• Ensure customer satisfaction
• Act as a key link between customers, warehouses, carriers, and internal teams

Responsibilities:

• Retail order tracking & E-commerce: manage weekly store shipments, monitor deliveries, control lead times, and resolve issues
• Logistics customer support: respond to inquiries related to deliveries, returns, exchanges, and transport disputes
• Coordination with warehouses and carriers: monitor flows, optimize processes, and report incidents
• Update internal tools: ERP (orders, returns and credit notes, master data, etc.)

This list is not exhaustive and may be added to and/or revised during your assignment, depending on our discussions and your interests.

Profile

Education and Experience:

Currently pursuing a Bachelor's degree in Supply Chain, Logistics, or a related field (Junior or Senior standing preferred), you have a strong interest in operations and customer service.

You are detail-oriented, organized, autonomous, and adaptable. You have a curious and creative mindset.

Required Skills

• Strong communication skills and ability to collaborate across teams
• Initial experience with ERP systems is a plus, Excel skills is a plus
• Curiosity and observational skills to identify potential issues, with the ability to raise alerts and suggest solutions
• Interest in continuous improvement and willingness to help optimize existing processes

Contract Type

• Part Time (ideally mornings but open to discussion)
• 6 month - internship
• Starting in July
• Based in Los Angeles

What we offer:

• The rare opportunity to be part of a small, passionate team shaping how a globally respected ski brand expresses itself — on snow, in culture, and through the people who embody our spirit.
• Strong core values that make up our DNA as a company: fairness and caring, team spirit, positive attitude, open-mindedness, ski/outdoor culture

Blackcrows is committed to providing a working environment that promotes diversity, inclusion and equal employment opportunity regardless of race, color, gender, age, creed, religion, national or ethnic origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and expression, or any other legally protected status. We believe that fairness and diversity foster creativity and effectiveness, which in turn enhance Black Crows' performance in a sustainable way. We are committed to reflecting the society in which we live and the diversity of our customers. We are committed to preventing all forms of discrimination and we need our employees to join us in this responsibility.