Binks US

21 jobs near Columbus, OH

Supervisor/Manager/Sr. Manager of Customer Service Pay: $32/hour About Binks Binks, a pioneer in material application technologies, designs and delivers industry-leading systems that move, meter, mix ...

We're growing and we're looking for hard-working, passionate people to join us. Innovate your Career. Binks has an immediate opportunity for an Assembler in our Shoreview, MN facility. A Mechanical ...

Buyer/Planner

Saint Paul, MN ยท On-site

$70K - $80K/yr

Communicate with people outside Binks, representing the Company to suppliers and other external sources. Information can be exchanged in person, in writing, or via telephone, email, etc. * Develop ...

Project Manager

Saint Paul, MN ยท On-site

$110K - $120K/yr

In depth knowledge of Binks systems products, fundamentals of electrostatics and paint application processes, and general understanding of industrial control systems. * Critical Thinking & Problem ...

Regulatory Engineer

Saint Paul, MN ยท On-site

$100K - $110K/yr

Summary The Regulatory Engineer is a key member of the Binks Global Research & Development team, responsible for ensuring that new and existing products are designed, tested, and documented to meet ...

CNC Machining Operator

Jackson, TN ยท On-site

$18 - $24.50/hr

Summary Set up, operate and troubleshoot machine tools such as lathes, milling machines and CNC machines to create parts from metal and plastic. Use precision measuring instruments to ensure that ...

Production Supervisor

Saint Paul, MN ยท On-site

$70K - $85K/yr

Production Supervisor Schedule: M-F 6am-3pm Pay: $70k-$85k+ Quarterly bonus The Production Supervisor leads a defined manufacturing value stream responsible for producing engineered components ...

Production Supervisor

Saint Paul, MN ยท On-site

$70K - $85K/yr

Production Supervisor Schedule: M-F 6am-3pm Pay: $70k-$85k+ Quarterly bonus The Production Supervisor leads a defined manufacturing value stream responsible for producing engineered components ...

Quality Technician

Wixom, MI ยท On-site

$22 - $25/hr

Position Summary: The Quality Technician is responsible for performing inspections and ensuring compliance with customer and industry standards in a high-precision manufacturing environment. This ...

Buyer II

Jackson, TN ยท On-site

Purpose: Purchase required materials, components, parts, etc. to ensure quality products available to maintain production schedules and customer satisfaction. Responsibilities: * Proficient at all ...

SUMMARY The Supply Chain Manager will be responsible for analyzing the overall productivity of the supply chain. This position will be responsible for creating and implementing strategies to improve ...

Distribution Associate

Jackson, TN ยท On-site

$14.25 - $18.75/hr

PRIMARY RESPONSIBILITIES Pick, pack and ship customer orders, restock shelves, pack small parts into boxes and bags for stocking/shipping, and prepare various shipping documents. Move or expedite ...

CNC Machining Operator - 2nd Shift

Wixom, MI ยท On-site

$19.75 - $26.75/hr

Essential Functions: * Set up, operate and troubleshoot CNC Machines to achieve first article. * Read and interpret schematics, blueprints, and work instructions or MIPs proficiently. * Properly and ...

CNC Machining Operator

Wixom, MI ยท On-site

$19.75 - $26.75/hr

Essential Functions: * Set up, operate and troubleshoot CNC Machines to achieve first article. * Read and interpret schematics, blueprints, and work instructions or MIPs proficiently. * Properly and ...

Manufacturing Engineer

Jackson, TN ยท On-site

$63K - $82K/yr

Summary We are seeking a talented and highly motivated Manufacturing Engineer with a proven track record of implementing best-in-class processes within a complex manufacturing environment. This role ...

Shipping & Receiving Clerk Pay: $24-$26/hr + Quarterly Bonus Schedule: 9am-5:30pm M-F SUMMARY: Perform duties to pick, pack and ship products; to inspect shipments prepared by others; to handle ...

next page

Showing results 1-20

Customer Service Rep II

Binks US LLC

Saint Paul, MN โ€ข On-site

$32/hr

Full-time

Posted 4 days ago


Job description

Location: Shoreview, MN

Department: Global Customer Service

Reports To: Supervisor/Manager/Sr. Manager of Customer Service

Pay: $32/hour

About Binks

Binks, a pioneer in material application technologies, designs and delivers industry-leading systems that move, meter, mix, spray, and dispense a wide range of coatings and adhesives. With a legacy of innovation and a commitment to quality, Binks serves industries including automotive, industrial manufacturing, and refinishing. Our Shoreview, MN location is a hub for engineering excellence and customer-focused solutions.

Job Summary

As a Customer Service Representative II, you will serve as a key liaison between Binks and our mid-level customer accounts. This role requires a proactive, solutions-oriented mindset and the ability to lead customer service initiatives with minimal supervision. You will manage more complex customer interactions, contribute to strategic service improvements, and support data-driven decision-making by analyzing customer trends and feedback. Your leadership and insight will directly impact customer satisfaction and operational excellence.

Key Responsibilities

  • Manage and nurture mid-level customer accounts, ensuring high levels of satisfaction and retention.
  • Lead or co-lead customer service initiatives and process improvement projects across departments.
  • Respond to and resolve escalated customer inquiries via phone, email, and online platforms within established KPIs.
  • Analyze customer service trends and provide actionable insights to leadership for continuous improvement.
  • Collaborate with production, logistics, and technical teams to ensure seamless order fulfillment and issue resolution.
  • Provide advanced product, pricing, and availability information to customers.
  • Maintain and update customer records, ensuring data accuracy and integrity.
  • Mentor and support junior customer service representatives as needed.
  • Assist in the development and refinement of customer service procedures and documentation.
  • Utilize ERP, CRM, and analytics tools to track performance and identify service gaps.

Qualifications

  • Associate or bachelorโ€™s degree preferred, or equivalent experience in customer service or manufacturing support.
  • 3โ€“5 years of experience in a customer-facing role, preferably in a manufacturing or industrial environment.
  • Demonstrated ability to manage customer accounts and lead service initiatives independently.
  • Strong analytical skills with experience using data to drive decisions.
  • Proficiency with ERP, CRM, and Customer Service systems (e.g., Epicor, Navision, Dynamics, Freshdesk).
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to thrive in a fast-paced, evolving environment with shifting priorities.

Preferred Qualifications

  • Experience in coatings, adhesives, or industrial automation industries.
  • Familiarity with ISO 9001 or other quality management systems.
  • Experience with data analytics tools (e.g., Excel, Power BI, Tableau).