Elevate airport performance with the Greater Toronto Airports Authority as the Director of Quality Standards and Performance Assurance in Toronto. Lead proactive data-driven decision-making to ensure operational excellence.
As part of GTAA’s leadership team, you will oversee the enhancement of performance assurance across Toronto Pearson. Your role emphasizes building high-performance teams, managing KPIs, and driving operational accountability. With focus on safety, service resilience, and continuous improvement, you will lead initiatives that create actionable insights for airport operations.
Key Responsibilities:
- Provide strategic leadership for performance assurance and quality standards
- Establish performance measurement frameworks and KPIs
- Drive data-driven operational readiness and insights
- Foster partnerships with airline and operational stakeholders
- Lead audits and standardization initiatives for operational excellence
Requirements:
- Extensive senior leadership experience in performance assurance
- Proven skills in developing KPI frameworks and governance
- Significant aviation and airport operations experience required
- Strong analytical capabilities to translate data into insights
- Bachelors degree in relevant field; advanced degree preferred
Strengthen Toronto Pearson’s operational standards and service delivery as a key strategic leader.
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