Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting) * Ensure appropriate privacy and data-handling practices aligned with PIPEDA ...

60 Bi Jobs Hiring in Maple Ridge, BC
Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting) * Ensure appropriate privacy and data-handling practices aligned with PIPEDA ...
Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting) * Ensure appropriate privacy and data-handling practices aligned with PIPEDA ...
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Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting) * Ensure appropriate privacy and data-handling practices aligned with PIPEDA ...
Process weekly and bi-weekly payroll, ensuring accurate timesheet verification and timely employee payments. * Maintain employee, payroll, and HR records while ensuring accuracy and confidentiality.
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Process weekly and bi-weekly payroll, ensuring accurate timesheet verification and timely employee payments. * Maintain employee, payroll, and HR records while ensuring accuracy and confidentiality.
Process weekly and bi-weekly payroll, ensuring accurate timesheet verification and timely employee payments. * Maintain employee, payroll, and HR records while ensuring accuracy and confidentiality.
Process weekly and bi-weekly payroll, ensuring accurate timesheet verification and timely employee payments. * Maintain employee, payroll, and HR records while ensuring accuracy and confidentiality.
Payroll Administrator
Surrey, BC · On-site
Process weekly and bi-weekly payroll, ensuring accurate timesheet verification and timely employee payments. * Maintain employee, payroll, and HR records while ensuring accuracy and confidentiality.
Payroll Administrator
Surrey, BC · On-site
Process weekly and bi-weekly payroll, ensuring accurate timesheet verification and timely employee payments. * Maintain employee, payroll, and HR records while ensuring accuracy and confidentiality.
Payroll Administrator
Surrey, BC · On-site
Process weekly and bi-weekly payroll, ensuring accurate timesheet verification and timely employee payments. * Maintain employee, payroll, and HR records while ensuring accuracy and confidentiality.
Quick apply
Payroll Administrator
Surrey, BC · On-site
Process weekly and bi-weekly payroll, ensuring accurate timesheet verification and timely employee payments. * Maintain employee, payroll, and HR records while ensuring accuracy and confidentiality.
IAIA is responsible for designing and managing data architecture and warehousing solutions, analyzing and interpreting data for insights, and developing BI solutions--including dashboards, reports ...
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IAIA is responsible for designing and managing data architecture and warehousing solutions, analyzing and interpreting data for insights, and developing BI solutions--including dashboards, reports ...
Sales Enablement Manager, National AI & Emerging Technology (14 Month Contract)
Langley, BC · On-site
Working knowledge of BI tools (e.g., Power BI) and CRM (e.g., Salesforce) reporting for pipeline/attribution. This position requires written and oral fluency in English. The successful candidate will ...
Sales Enablement Manager, National AI & Emerging Technology (14 Month Contract)
Langley, BC · On-site
Working knowledge of BI tools (e.g., Power BI) and CRM (e.g., Salesforce) reporting for pipeline/attribution. This position requires written and oral fluency in English. The successful candidate will ...
Sales Enablement Manager, National AI & Emerging Technology (14 Month Contract)
Abbotsford, BC · On-site
Working knowledge of BI tools (e.g., Power BI) and CRM (e.g., Salesforce) reporting for pipeline/attribution. This position requires written and oral fluency in English. The successful candidate will ...
Sales Enablement Manager, National AI & Emerging Technology (14 Month Contract)
Abbotsford, BC · On-site
Working knowledge of BI tools (e.g., Power BI) and CRM (e.g., Salesforce) reporting for pipeline/attribution. This position requires written and oral fluency in English. The successful candidate will ...
Sales Enablement Manager, National AI & Emerging Technology (14 Month Contract)
Burnaby, BC · On-site
Working knowledge of BI tools (e.g., Power BI) and CRM (e.g., Salesforce) reporting for pipeline/attribution. This position requires written and oral fluency in English. The successful candidate will ...
Sales Enablement Manager, National AI & Emerging Technology (14 Month Contract)
Burnaby, BC · On-site
Working knowledge of BI tools (e.g., Power BI) and CRM (e.g., Salesforce) reporting for pipeline/attribution. This position requires written and oral fluency in English. The successful candidate will ...
You will build and provide the models and semantic abstractions that support context-driven analytics, BI, and AI/ML solutions. You will integrate semantics with the data catalog, metadata, and ...
You will build and provide the models and semantic abstractions that support context-driven analytics, BI, and AI/ML solutions. You will integrate semantics with the data catalog, metadata, and ...
Sales Enablement Manager, National AI & Emerging Technology (14 Month Contract)
Chilliwack, BC · On-site
Working knowledge of BI tools (e.g., Power BI) and CRM (e.g., Salesforce) reporting for pipeline/attribution. This position requires written and oral fluency in English. The successful candidate will ...
Sales Enablement Manager, National AI & Emerging Technology (14 Month Contract)
Chilliwack, BC · On-site
Working knowledge of BI tools (e.g., Power BI) and CRM (e.g., Salesforce) reporting for pipeline/attribution. This position requires written and oral fluency in English. The successful candidate will ...
Sales Analyst
Delta, BC · Hybrid
Provide technical support for CRM and BI systems, ensuring data accuracy and system integration (e.g., Oracle, Apex) * Perform regular data audits and partner with Sales teams to ensure customer and ...
Sales Analyst
Delta, BC · Hybrid
Provide technical support for CRM and BI systems, ensuring data accuracy and system integration (e.g., Oracle, Apex) * Perform regular data audits and partner with Sales teams to ensure customer and ...
IAIA is responsible for designing and managing data architecture and warehousing solutions, analyzing and interpreting data for insights, and developing BI solutions-including dashboards, reports ...
IAIA is responsible for designing and managing data architecture and warehousing solutions, analyzing and interpreting data for insights, and developing BI solutions-including dashboards, reports ...
Sales Enablement Manager, National AI & Emerging Technology (14 Month Contract)
Vancouver, BC · On-site
Working knowledge of BI tools (e.g., Power BI) and CRM (e.g., Salesforce) reporting for pipeline/attribution. This position requires written and oral fluency in English. The successful candidate will ...
Sales Enablement Manager, National AI & Emerging Technology (14 Month Contract)
Vancouver, BC · On-site
Working knowledge of BI tools (e.g., Power BI) and CRM (e.g., Salesforce) reporting for pipeline/attribution. This position requires written and oral fluency in English. The successful candidate will ...
Build and optimize semantic models for downstream analytics and reporting in Power BI. * Apply CI/CD and engineering best practices including version control, automated deployment, testing, and ...
Build and optimize semantic models for downstream analytics and reporting in Power BI. * Apply CI/CD and engineering best practices including version control, automated deployment, testing, and ...
Data Analyst, ReBIRD
Vancouver, BC · Hybrid
CA$71K - CA$93K/yr
Building and maintaining dashboards in Power BI including troubleshooting and debugging errors, refreshing, and publishing data * Gathering business requirements and translating them into data ...
Data Analyst, ReBIRD
Vancouver, BC · Hybrid
CA$71K - CA$93K/yr
Building and maintaining dashboards in Power BI including troubleshooting and debugging errors, refreshing, and publishing data * Gathering business requirements and translating them into data ...
Senior Technical Solutions Architect
Vancouver, BC · On-site
CA$100K - CA$126K/yr
Architect end-to-end solutions using Power Apps, Power Automate, Power BI, Power Pages, AI builder, Dataverse and Copilot Studio. * Well-versed in Power Platform COE to support and guide customers.
Senior Technical Solutions Architect
Vancouver, BC · On-site
CA$100K - CA$126K/yr
Architect end-to-end solutions using Power Apps, Power Automate, Power BI, Power Pages, AI builder, Dataverse and Copilot Studio. * Well-versed in Power Platform COE to support and guide customers.
Lines OMA Work Program Manager - Decommissioning Projects RQ00780T
Burnaby, BC · On-site
$60 - $78/hr
... Bi-weekly safety calls with contractors to discuss safety and operational issues. - Entry of any IMS incidents - Review of invoices prior to submitting to team lead for approval Management of ...
Lines OMA Work Program Manager - Decommissioning Projects RQ00780T
Burnaby, BC · On-site
$60 - $78/hr
... Bi-weekly safety calls with contractors to discuss safety and operational issues. - Entry of any IMS incidents - Review of invoices prior to submitting to team lead for approval Management of ...
Waterproofing Site Superintendent
CA$75K - CA$95K/yr
Paid bi-weekly, every second Friday * Vacancy Reason: Existing Vacancy * Number of Positions: 1 Why Join Bothwell-Accurate? * Real opportunities to grow and advance * A team that supports you like ...
Waterproofing Site Superintendent
CA$75K - CA$95K/yr
Paid bi-weekly, every second Friday * Vacancy Reason: Existing Vacancy * Number of Positions: 1 Why Join Bothwell-Accurate? * Real opportunities to grow and advance * A team that supports you like ...
BI Jobs Information
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 10 days ago
Job description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)
Requirements
- Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
- Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
- Core capabilities:
- People leadership, coaching, performance management, and change delivery
- KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
- WFM fundamentals (forecasting, scheduling, real-time management, adherence)
- Quality assurance, training design, escalation/complaints management, and CX improvement
- Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
- Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development