Bi State Management

We are seeking a Leasing & Resident Relations Agent. This person will be the face of the community to residents and potential prospects. Respective duties include, but are not limited to:

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

Immediately record all telephone and in-person visits on appropriate reports.

Files own guest cards and maintain according to established procedures.

Inspect models and available “market ready”, communicate related service needs to Manager.

Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale.

Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Manager for approval. Follow up with applicant regarding status.

Ensure apartment is ready for resident to move-in on agreed date.

Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

Assist in monitoring renewals. Distribute and follow-up on renewal notices.

Monitor advertising effectiveness. Gather information about market competition in the area and file.

Represent the company in a professional manner at all the times.

Accept rental payments and give immediately to Manager.

Type lease and complete appropriate paperwork and input information on RealPage software system accurately and on a timely basis.

Maintain current resident files.

Maintain and record weekly inspections for the community.

Conduct apartment inspections for renewals or other issues as required.

Distribute all community-issued notices.

Assist management team with other various tasks as required.

Consistently implement policies of the community.

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

Maintain open communication with Manager and Maintenance Supervisor.

Contribute to cleanliness and curb appeal of the community on continuing basis.

Assist in planning resident functions. Attend functions and participate as host for any functions as directed by Manager.

Participate in outreach marketing activities on a regular basis to obtain prospective residents.

Advise residents of referral bonuses.

Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

Distribute newsletters, pamphlets, flyers, etc.

Conduct market surveys and shop competitive communities.

Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

Demonstrate an ability to support and contribute to community team.

Demonstrate strong oral and written communication skills.

Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software

Must possess a positive attitude and the ability to smile under all circumstances.

Participate in training in order to comply with new or existing laws.

Ability to work a flexible schedule, including evenings and weekends.

Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

Comply with expectations as demonstrated in the employee handbook.

Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Successfully pass background check.

In order to achieve success the Bi-State Management team must embrace certain core principles and values.

Honesty

Integrity

Competence

Tenacity & Enthusiasm

Creativity

Professionalism

Drive

Full-Time Position Monday-Friday 8:30-5:30pm with rotational Saturdays 10am-2pm

Competitive hourly rate and paid bonuses

TEAM ENVIRONMENT and ADVANCEMENT OPPORTUNITIES available

Employer pays 50% of Health Insurance Premium for employees.

FREE Dental and Vision insurance

Life, short-term disability, and other insurances available

401K Retirement plan with up to 4% company match

8 Paid Holidays

Early release with remainder of day paid the day before several holidays

40 Hours paid vacation after 1 year

Company events such as monthly lunches, company outings, and more

Apartment discount available once you complete 90 days probationary period.