Beyond The Glamour

Full Job Description

Raleigh North Carolina 27617 & 27609

At Waxing the City Raleigh NC our licensed service providers are not only waxing experts, they’re waxing authorities. This led us to create our very own title of Cerologist™ technicians, combining “cera” (Latin for wax) with “ologist” (to highlight their level of education and expertise). After a week-long, hands-on training course at our Waxing University®, our service providers become certified Cerologists. Also we have on going education.

LOVE WHAT YOU DO. We are seeking beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career and have a passion for the industry, we want to hear from you.

SUMMARY:Do you love waxing? Do you love making people feel beautiful. Does educating clients about the benefits of waxing and sharing the latest product trends energize you? Are you looking to sharpen your waxing skills or learn a new technique? If so, Waxing the City may be a good fit for you! At Waxing the City our clients are the focus and our technicians are the ultimate professionals at their craft. We'll set you up for success in ways that go far beyond what you have envisioned. Receive world class training and on going education.

• Responsible for implementation of customer service standards for all internal and external clients. Goal is to exceed client expectations from initial inquiry to on-going client relationship management.

• Responsible for maintaining a clean and professional environment.

• Accountable for efficient, effective and high-quality service provision following all defined waxing service standards.

• Support and protect our culture.

• Other duties as assigned in the spirit of teamwork.

• Follows safety standards in all aspects of performance of the above functions.

ROLE SCOPE AND COMPLEXITY:The technician reports directly to the salon manager/salon lead and indirectly to all members of ownership and is accountable for all service provision. He/She is accountable for meeting established service protocols and customer service standards focusing on both internal & external customers. Also accountable for building and retaining clients through social platforms, community engagement & other marketing efforts put forth by management.
MINIMUM QUALIFICATIONS:

• Required: Current State Licensure (Esthetician, Cosmetologist)
• A passion for waxing and the beauty industry
• Time Management Skills
• Strong communication skills – both written and verbal
• Flexible and adaptable individual who embraces being a part of a team.
• Exceptional Customer Service
• Self-Motivated

OUR CORE VALUES:

• Emphasis on People
• Outstanding Client Service
• Compassion & Caring
• Community Partnership

WAXING THE CITY RALEIGH NC