Better Future Solutions

Position: Delivery Manager - Japanese Bilingual

Duration: 12 months+

Remote

Responsibilities:

• Help customers adopt the services by providing “lite advisory” support on migration, architecture, development, and deployment topics by answering simple “how to” questions and for more complex asks, pointing customers to the best self-service resources available online and when applicable, making partner referrals via Pinpoint.
• Identify incident trends (by customers) and help customers with root-cause analysis of these trends as able based on required access to tools, reports and teams
• Administer the “Windows Azure Optimization Report” remote diagnostics tool, providing results to customers via a regular report (manual at launch, automated longer term)
• Help drive improved support CPE for customers using Windows Azure
• Conduct initial customer onboarding session to clarify how to get the most out of their Professional Direct services purchase, along with helpful Azure onboarding self-service resources
• Serve as the primary contact for Professional Direct for Azure customers with reactive support escalations, providing local business hours escalation assistance, advocacy and support (US, UK, Canada).
• As a global team, the role might need to be work in flexible hours and would require the individual to work in customer time zones.
• Quickly develop client relationships and trust, and ensure client/partner expectations are being set and met
• Work in collaboration with multiple Microsoft teams including Azure Support, Depth Queues, Operations, Engineering, and Commerce/Billing to drive resolution of escalated tickets

Required Skills:

• Understanding of cloud vs. on premise computing. Solid understanding of fundamentals of cloud computing.
• Technical understanding of the Azure Platform and architecture
• A strong knowledge of the Microsoft Windows platform
• Familiarity with networking concepts including VIPs, NAT, DNS
• .NET 3.0/3.5/4.0.
• Visual Studio Languages (VB, C/C#/C++)
• SQL Azure / SQL Server
• Distributed application architecture

Preferred Experience:

• 8+ Years information technology role experience
• 5+ Years Systems Development, Network Operations, or Customer Service
• 3+ Years in Application development, preferably using cloud platforms.
• 1+ Years Azure Development or Azure Support

AZ-104 certification