Ben Mar Designs

About the Role
Jackson Dawson is looking for a proactive and personable Office Manager to be the heartbeat of our Dearborn office. This is a fully on-site position based out of our Dearborn, Michigan location, where you'll play a central role in keeping our workplace clean, organized, safe, and welcoming. If you take pride in supporting others, thrive in a service-oriented environment, and enjoy mastering the systems and tools that keep an office running smoothly, we'd love to meet you.
Responsibilities

• Act as the go-to resource for all office needs, from maintenance, mail, and supplies to equipment, billing, and errands
• Oversee the day-to-day operations of the office, including correspondence, supply requests, and clerical workflows
• Lead and coordinate the receptionist and runner teams, ensuring every service request is handled seamlessly from intake through procurement, delivery, meeting setup, and follow-up
• Manage food and beverage services - inventory, ordering, and coordination with support staff - to meet the needs of meetings, events, and daily hospitality
• Support the scheduling of meetings, appointments, and conference room usage
• Train, cross-train, and mentor front office staff on an ongoing basis
• Partner with HR to roll out and maintain office policies
• Build and manage vendor relationships, negotiating pricing and ensuring invoices are processed and paid on time
• Continuously evaluate office processes and recommend improvements to boost efficiency
• Warmly greet and assist visitors, setting the tone for a positive guest experience
• Take on additional responsibilities as the needs of the office evolve

Qualifications

• Minimum of 5 years of office management experience, ideally in a hospitality-driven or fast-paced, service-oriented setting
• Demonstrated success in office management, administration, or a closely related field
• Deep understanding of office systems, procedures, and professional etiquette
• Experience negotiating and managing contracts for office equipment and services
• Hands-on proficiency with office technology, including Mac systems, copiers, and phone systems
• Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint), macOS, GoToMeeting, and Smartsheet
• Flexibility and composure under pressure
• Sharp attention to detail paired with strong problem-solving instincts
• Excellent written and verbal communication skills, with confidence engaging both clients and internal teams
• Standout organizational, time management, and multitasking abilities

Work Location
This is a full-time, on-site role based at Jackson Dawson's Dearborn, Michigan office. Regular in-office presence is required to support our teams, visitors, and daily operations.