ZipRecruiter

Log In

Belmond

60 Belmond Jobs Hiring Near You

Belmond

Customer Contact Leader

North Charleston, SC · On-site

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu.

Belmond

Customer Contact Leader

North Charleston, SC · On-site

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu.

Belmond

SC

$14.50 - $19.25/hr

Villa San Michele, a Belmond Hotel, is seeking a talented Communications & Events Intern to join our dedicated team. This is a unique opportunity to contribute to the promotion of our iconic property ...

Belmond

Customer Contact Leader

North Charleston, SC · On-site

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu.

Belmond

Customer Contact Leader

North Charleston, SC · On-site

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu.

Belmond

SC · On-site

$14.50 - $19.25/hr

Villa San Michele, a Belmond Hotel, is seeking a talented Communications & Events Intern to join our dedicated team. This is a unique opportunity to contribute to the promotion of our iconic property ...

Rehabilitation Center of Belmond

Cook

Belmond, IA · On-site

$12.75 - $17/hr

Rehabilitation Center of Belmond is currently searching for Cooks to join our friendly, caring and supportive team. Rehabilitation Center of Belmond is rapidly growing and our team is looking to ...

next page

Showing results 1-20

All JobsBelmond Jobs

Belmond Jobs Information

What is it like to work at Belmond?

Belmond is a luxury hospitality company that values a culture of warmth, elegance, and exceptional service, striving to create unforgettable experiences for its guests. The company operates a diverse portfolio of iconic hotels, resorts, and trains, offering a unique blend of history, culture, and adventure, with a focus on delivering exceptional guest experiences through its dedicated teams. Working at Belmond may appeal to those who share a passion for hospitality, travel, and cultural heritage, and are eager to be part of a global organization that offers opportunities for career growth and development in a dynamic and luxurious environment.

What makes Belmond an attractive place to work?

Belmond is a luxury hospitality company with a rich history and a reputation for delivering exceptional experiences to its guests. The company's workplace culture values innovation, collaboration, and a passion for delivering outstanding service, creating an environment where employees can grow and develop their skills. Joining Belmond offers opportunities for professional development, career advancement, and making a meaningful impact in the hospitality industry, with a focus on delivering unforgettable experiences to its guests.
Infographic showing various job openings at Belmond in the United States as of September 2026, with employment types broken down into 50% Internship, and 50% Full Time. Highlights an 100% Physical job distribution.

Customer Contact Leader

North Charleston, SC

Belmond
See more jobs at Belmondexternal

Full-time

Re-posted 16 days ago

Job description

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Express and Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, with experiences like riding on horseback through the Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

At Belmond, every conversation is an opportunity to create a lasting connection. As Customer Contact Leader, you will inspire and guide a team dedicated to delivering the kind of warm, expert service that defines the Belmond experience - from the very first inquiry to the moment a guest embarks on their journey.

Reporting to the Manager of Customer Contact, you will be the beating heart of a team that takes genuine pride in what they do. Calm, confident, and deeply committed to excellence, you lead not through authority alone, but through passion, expertise, and care.

What You Will Do

Nurture a High-Performing Team

Champion daily performance with thoughtful, timely feedback - celebrating strengths and addressing challenges with purpose and empathy.

Guide the team through Belmond's processes and standards, not as rules to follow, but as a craft to master.

Invest in your people through regular 1:1s, coaching sessions, and meaningful development opportunities.

Elevate Every Guest Interaction

Ensure that every travel inquiry and reservation is handled with the warmth, care, and expertise that Belmond is renowned for.

Own escalations with grace, seeing every challenge through to a thoughtful resolution.

Lead with Vision

Identify opportunities for continual improvement and bring them forward with confidence and clarity.

Motivate your team through compelling leadership - setting clear objectives and inspiring people to exceed them.

Keep the Team Connected

Foster open, honest communication through feedback sessions, team meetings, and meaningful incentives.

Ensure your team is always informed, engaged, and empowered - from KPIs and call statistics to broader business goals.

Operational Excellence

Step into the role of Duty Leader during weekends, holidays, and senior management absences, holding the global team together with poise.

Cultivate a workplace culture that is inclusive, collaborative, and celebratory - one where achievements are recognised and people feel valued.

Uphold Our Standards

Maintain safe, responsible working practices at all times, ensuring full compliance with Health and Safety policies.

Embody Belmond's core values - Care, Confidence, Curiosity, and Community - in every action and interaction.

Represent Belmond with Pride

Conduct yourself as a true ambassador of the Belmond brand, upholding its vision and values both within the organisation and beyond.

Safeguard the confidentiality of guest, employee, and company information with the utmost integrity.

Grow Continuously

Partner with the Manager of Customer Contact to deliver on shared objectives and foster a spirit of collaboration.

Pursue ongoing learning - attending development courses and completing eLearning modules as required.

The Belmond & LVMH Family

The Customer Contact Organization is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Apply