Future BCU Hire
Vernon Hills, IL · On-site
BCU is a not-for-profit, member-owned credit union that is fiercely dedicated to Empowering People ... Whether your strengths lie in Customer Service, Sales, Lending, Operations, Project Management ...
32 Bcu Member Services Manager Jobs Hiring Near You
Future BCU Hire
Vernon Hills, IL · On-site
BCU is a not-for-profit, member-owned credit union that is fiercely dedicated to Empowering People ... Whether your strengths lie in Customer Service, Sales, Lending, Operations, Project Management ...
Future BCU Hire
Vernon Hills, IL · On-site
BCU is a not-for-profit, member-owned credit union that is fiercely dedicated to Empowering People ... Whether your strengths lie in Customer Service, Sales, Lending, Operations, Project Management ...
Future BCU Hire
Vernon Hills, IL · On-site
BCU is a not-for-profit, member-owned credit union that is fiercely dedicated to Empowering People ... Whether your strengths lie in Customer Service, Sales, Lending, Operations, Project Management ...
Rep, Member Service
Gurnee, IL · On-site
$38.40K - $57.60K/yr
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company ... Effectively consult with members and prospective members on credit union products and services ...
Rep, Member Service
Gurnee, IL · On-site
$38.40K - $57.60K/yr
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company ... Effectively consult with members and prospective members on credit union products and services ...
Prof, Private Client Services
Vernon Hills, IL · Hybrid
$54.40K - $81.60K/yr
... member's trusted advisors (attorney, accountant, wealth advisor, family manager), while maintaining compliance and risk controls. 7. Be a subject matter expert across all BCU products, services ...
Prof, Private Client Services
Vernon Hills, IL · Hybrid
$54.40K - $81.60K/yr
... member's trusted advisors (attorney, accountant, wealth advisor, family manager), while maintaining compliance and risk controls. 7. Be a subject matter expert across all BCU products, services ...
Future Hire Community Branches - Rep, Member Service
Lake Zurich, IL · On-site
$38.40K - $57.60K/yr
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company ... To effectively consult with members and prospective members on credit union products and services ...
Future Hire Community Branches - Rep, Member Service
Lake Zurich, IL · On-site
$38.40K - $57.60K/yr
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company ... To effectively consult with members and prospective members on credit union products and services ...
Future Hire Community Branches - Rep, Member Service
$38.40K - $57.60K/yr
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company ... To effectively consult with members and prospective members on credit union products and services ...
Future Hire Community Branches - Rep, Member Service
$38.40K - $57.60K/yr
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company ... To effectively consult with members and prospective members on credit union products and services ...
Prof, Private Client Services
Vernon Hills, IL · On-site
$54.40K - $81.60K/yr
... member's trusted advisors (attorney, accountant, wealth advisor, family manager), while maintaining compliance and risk controls. 7. Be a subject matter expert across all BCU products, services ...
Prof, Private Client Services
Vernon Hills, IL · On-site
$54.40K - $81.60K/yr
... member's trusted advisors (attorney, accountant, wealth advisor, family manager), while maintaining compliance and risk controls. 7. Be a subject matter expert across all BCU products, services ...
Spec, New Member Sales
Vernon Hills, IL · On-site
$40K - $60K/yr
Identify member needs by cross selling BCU products and services, as well as optional loan and collateral protection products. * Consistently achieve monthly and annual sales and service goals ...
Spec, New Member Sales
Vernon Hills, IL · On-site
$40K - $60K/yr
Identify member needs by cross selling BCU products and services, as well as optional loan and collateral protection products. * Consistently achieve monthly and annual sales and service goals ...
Spec, New Member Sales
Vernon Hills, IL · On-site
$40K - $60K/yr
Identify member needs by cross selling BCU products and services, as well as optional loan and collateral protection products. * Consistently achieve monthly and annual sales and service goals ...
Spec, New Member Sales
Vernon Hills, IL · On-site
$40K - $60K/yr
Identify member needs by cross selling BCU products and services, as well as optional loan and collateral protection products. * Consistently achieve monthly and annual sales and service goals ...
S U M M A RY This role provides service support and interacts as the BCU brand servicing our member ... Build strong internal partnerships with management and peers in contributing to a productive and ...
S U M M A RY This role provides service support and interacts as the BCU brand servicing our member ... Build strong internal partnerships with management and peers in contributing to a productive and ...
Spec, Call Center Service Delivery
Vernon Hills, IL · On-site
$22/hr
S U M M A RY This role provides service support and interacts as the BCU brand servicing our member ... Build strong internal partnerships with management and peers in contributing to a productive and ...
Spec, Call Center Service Delivery
Vernon Hills, IL · On-site
$22/hr
S U M M A RY This role provides service support and interacts as the BCU brand servicing our member ... Build strong internal partnerships with management and peers in contributing to a productive and ...
Spec, Call Center Service Delivery
Anasco, PR · On-site
$15.25 - $19.75/hr
S U M M A RY This role provides service support and interacts as the BCU brand servicing our member ... Build strong internal partnerships with management and peers in contributing to a productive and ...
Spec, Call Center Service Delivery
Anasco, PR · On-site
$15.25 - $19.75/hr
S U M M A RY This role provides service support and interacts as the BCU brand servicing our member ... Build strong internal partnerships with management and peers in contributing to a productive and ...
Mgr, Branch Experience
Minnetonka, MN · On-site
$68K - $102K/yr
... BCU! Mgr., Branch Experience SALARY This position has a base salary range of $68,000-102,000 USD ... new member on-boarding, deposit growth, and digital services adoption. 6. Support BCU branch ...
Mgr, Branch Experience
Minnetonka, MN · On-site
$68K - $102K/yr
... BCU! Mgr., Branch Experience SALARY This position has a base salary range of $68,000-102,000 USD ... new member on-boarding, deposit growth, and digital services adoption. 6. Support BCU branch ...
Mgr, Branch Experience
Minnetonka, MN · On-site
$68K - $102K/yr
... BCU! Mgr., Branch Experience SALARY This position has a base salary range of $68,000-102,000 USD ... new member on-boarding, deposit growth, and digital services adoption. 6. Support BCU branch ...
Mgr, Branch Experience
Minnetonka, MN · On-site
$68K - $102K/yr
... BCU! Mgr., Branch Experience SALARY This position has a base salary range of $68,000-102,000 USD ... new member on-boarding, deposit growth, and digital services adoption. 6. Support BCU branch ...
Sr Mgr, Commercial Relationship Mgt
Vernon Hills, IL · On-site
$120K - $180K/yr
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company ... Partner with Private Client Services, Wealth Management and the branches for cross referrals.
Sr Mgr, Commercial Relationship Mgt
Vernon Hills, IL · On-site
$120K - $180K/yr
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company ... Partner with Private Client Services, Wealth Management and the branches for cross referrals.
Sr Mgr, Commercial Relationship Mgt
Vernon Hills, IL · On-site
$120K - $180K/yr
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company ... Partner with Private Client Services, Wealth Management and the branches for cross referrals.
Sr Mgr, Commercial Relationship Mgt
Vernon Hills, IL · On-site
$120K - $180K/yr
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company ... Partner with Private Client Services, Wealth Management and the branches for cross referrals.
Spec, Mortgage Processing
Vernon Hills, IL · On-site
$46.40K - $69.60K/yr
... level of member service by being proactive in communication with member, realtors, service ... BCU Shared Values: We foster an environment of INCLUSION. All individuals are treated fairly and ...
Spec, Mortgage Processing
Vernon Hills, IL · On-site
$46.40K - $69.60K/yr
... level of member service by being proactive in communication with member, realtors, service ... BCU Shared Values: We foster an environment of INCLUSION. All individuals are treated fairly and ...
Mgr, Debit Product Mgmt
Vernon Hills, IL · On-site
$104K - $156K/yr
... BCU. * Monitor and review Net Promoter Score (NPS) and other member feedback channels; develop ... Manage external debit vendors and network partners to ensure operational performance, service ...
Mgr, Debit Product Mgmt
Vernon Hills, IL · On-site
$104K - $156K/yr
... BCU. * Monitor and review Net Promoter Score (NPS) and other member feedback channels; develop ... Manage external debit vendors and network partners to ensure operational performance, service ...
Spec, Mortgage Processing
$46.40K - $69.60K/yr
... level of member service by being proactive in communication with member, realtors, service ... BCU Shared Values: We foster an environment of INCLUSION. All individuals are treated fairly and ...
Spec, Mortgage Processing
$46.40K - $69.60K/yr
... level of member service by being proactive in communication with member, realtors, service ... BCU Shared Values: We foster an environment of INCLUSION. All individuals are treated fairly and ...
Lead Auditor
Vernon Hills, IL · On-site
$80K - $120K/yr
Summary As a key member of the Internal Audit Department, this role supports the successful ... Track the progress of remediation efforts by BCU management for outstanding audit issues and ...
Lead Auditor
Vernon Hills, IL · On-site
$80K - $120K/yr
Summary As a key member of the Internal Audit Department, this role supports the successful ... Track the progress of remediation efforts by BCU management for outstanding audit issues and ...
BCU Jobs Information
What are the key skills and qualifications needed to thrive as a Member Services Manager, and why are they important?
To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.
How does a Member Services Manager typically collaborate with other departments to enhance member experience?
A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.
What does a Member Services Manager do?
A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.
What other companies are hiring for Member Services Manager jobs?
What are the most popular jobs at Bcu?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Job description
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.
Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU
Watch this video to learn more about life at BCU!
This is an evergreen job requisition, meaning we are continually accepting applications to build a pipeline of talent. While there may not be immediate openings, we regularly review applications to identify strong candidates for future opportunities. If you're interested in being considered when positions become available, we encourage you to apply.
Don't see a role that sparks your interest right now? Stay connected-your ideal opportunity might be just around the corner! Submit an application to our Talent Acquisition team to be considered for future openings.
What sort of roles do you have?
BCU is a not-for-profit, member-owned credit union that is fiercely dedicated to Empowering People To Discover Financial Freedom. If you're someone who enjoys making a difference in others' lives, you'll thrive here. Whether your strengths lie in Customer Service, Sales, Lending, Operations, Project Management, Leadership, Technology, Accounting, or other specialized areas, there may be a role for you.
What you'll need to join the team:
At BCU, we're thoughtful about who we bring onto our team-but that doesn't necessarily mean you need a background in banking. We're looking for individuals who thrive in collaborative settings, are committed to outstanding member service, bring a positive outlook, think creatively, and are motivated to succeed.
We're the total package! With BCU you'll enjoy:
A vibrant and supportive culture that's welcoming, collaborative, and goal oriented. We provide great benefits, competitive compensation, and are dedicated to helping our employees grow and reach their full potential.
BCU offers a comprehensive benefits package designed with you and your family in mind:
- Complimentary basic life insurance, short-term and long-term disability coverage, plus exclusive access to an employee-only fitness center*.
- A variety of medical and dental plans to choose from, along with vision insurance, flexible spending accounts (FSAs), supplemental life insurance, an employee assistance program, tuition reimbursement, paid parental leave, and more.
- Time to relax, recharge, and give back-with 10 paid holidays, generous PTO that starts accruing on day one, and dedicated hours for volunteering.
- A 401(k) with a 4% company match and an additional 3% annual contribution, even if you don't contribute.
- Opportunities for bonuses, ongoing recognition and rewards, continuous training and development, and a culture that values dedication while fostering fun, teamwork, respect, and innovation.
BCU Shared Values:
We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU
About BCU
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
501 - 1,000 Employees
Headquarters location
Vernon Hills, IL, US
Year founded
1981