Baltimore Safe Haven

Program Management (40%)

• Oversee daily operations of various programs, including health and wellness centers, transitional housing, youth housing, harm reduction, and HIV testing.
• Oversee peer counseling, resource navigation, and non-medical case management.
• Oversee harm reduction materials and education concerning safer sex and overdose prevention.
• Provide essential services such as food, laundry, transportation, and companionship.
• Support annual program operations budget and hiring plan.
• Develop strategies for program growth and expansion.
• Maintain contact with key public and private sector individuals.
• Represent MSH at public functions and make effective presentations.
• Program Development and Implementation: Design, develop, and implement new program initiatives and improve existing ones.
• Ability to step in and assist in programmatic areas as needed.

Personnel Management (25%)

• Supervise Housing Program Manager and Harm Reduction Manager.
• Conduct employee evaluations and handle grievances and employee appeals.
• Ensure staff coverage for MSH facilities.

Compliance and Reporting (15%)

• Assist with accurate and timely data reporting.
• Maintain accurate visitor and client records.
• Oversee case management chart reviews and incident reporting system.
• Monitor bed usage and prepare monthly reports.
• Ensure compliance with state and local regulations and contracts.

Professional Development (10%)

• Develop and implement training and operational documentation.
• Encourage continuing education and training for staff.
• Develop professional relationships and explore partnerships that expand the organization's mission.

Crisis Intervention (10%)

• Respond to staff requests for crisis management assistance.
• Assess potential crises and utilize resources to de-escalate situations.

Required Education and Experience

• Bachelor's degree preferred.
• Minimum of five (5) years of supervision and management experience, or an equivalent combination of education and experience.

Qualifications and Skills

• Extensive knowledge of TLGBQ needs and experiences.
• Ability to provide visionary and strategic leadership.
• Commitment to self-reflection and personal awareness.
• Strong leadership, supervisory skills, and knowledge of Trauma-Informed Care models.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Intermediate to advanced computing skills.
• Experience with case management systems.
• Ability to meet deadlines and work independently.

Requirements
Bachelor's Degree is required, experience equivalency may be considered instead of a degree.
Driver License: Valid, with no violation within the last two years.
Five years of program Management experience.
Mission-Driven and Committed
Benefits

• Paid time off
• Health, dental, and vision insurance options