Baker Distributing
Baker Distributing

22 Baker Distributing Fleet Coordinator Jobs Hiring Near You

Represent Baker as a leader in theindustryensuring maximum sales and profitability. * Determine and ... Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers ...

Represent Baker as a leader in the industry ensuring maximum sales and profitability. * Determine ... Train and manage a workforce including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers ...

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Administrative Counter Support Associate

Little Rock, AR • On-site

$16.75 - $20.75/hr

Other

Posted 8 days ago


Job description

Join Our Team: Administrative Counter Support Associate
Job Summary
The Administrative Counter Support Associate plays a key role in supporting Southern Ice Equipment, a Baker Distributing Company, by providing administrative, technical, and customer support across our foodservice equipment product lines. This position blends counter service with inside-sales administrative functions, focusing on accurate order processing, documentation, inventory coordination, and customer communication. The goal of this role is to deliver exceptional customer service in a structured, sales-support environment while ensuring smooth operational workflow across key product categories.
Primary product categories include:
  • Commercial ice machines
  • Super-automatic coffee equipment
  • Beverage dispensing systems
  • Water filtration solutions
  • Related foodservice equipment and service parts
Essential Duties / Accountabilities
  • Serve as an administrative support representative for Southern Ice Equipment, ensuring efficient counter operations and accurate documentation.
  • Provide internal and external stakeholders with product information, pricing details, order status updates, and logistical support.
  • Process customer orders, returns, quotes, submittals, and warranty documentation with accuracy and adherence to company procedures.
  • Maintain organized records, files, and system entries related to sales transactions, inventory, and customer accounts.
  • Support inventory management activities, including stock verification, restocking, cycle counts, and updating system quantities.
  • Assist with showroom organization, product labeling, merchandising, and maintaining a clean, orderly workspace.
  • Research foodservice equipment and parts using internal systems, catalogs, vendor resources, and technical documentation.
  • Coordinate with vendors on pricing, product availability, order tracking, and delivery timelines.
  • Provide administrative support to house accounts and collaborate with outside sales teams to ensure smooth communication and follow-through.
  • Handle incoming calls, emails, and walk-in inquiries, ensuring timely responses and clear, professional communication.
  • Assist in resolving customer concerns by documenting issues, coordinating with appropriate departments, and ensuring follow-up.
  • Support shipping and receiving processes by preparing paperwork, verifying product information, and coordinating logistics.
  • Apply suggestive selling techniques when appropriate, focusing on product knowledge and customer needs.
  • Adhere to all company safety protocols, PPE requirements, and operational procedures.
  • Report safety concerns, participate in training, and help maintain a safe and organized work environment.
  • Perform additional administrative or operational duties as assigned.
Qualifications
  • High school diploma or GED required; equivalent education or experience may be considered.
  • Experience with HVAC or foodservice equipment (ice machines, beverage systems, refrigeration, filtration) preferred.
  • Background in administrative support, sales support, operations, purchasing, or inventory management preferred.
  • Strong interpersonal skills with an emphasis on customer service, communication, and relationship building.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Interest in continuous learning and professional development.
  • Mechanical or technical aptitude preferred.
  • Proficiency in Microsoft Office and similar productivity tools.
  • Valid driver's license required only if driving is an essential job function.
Skills
  • Strong customer service and interpersonal communication abilities.
  • Effective written and verbal communication skills.
  • Strong analytical and data-interpretation skills.
  • Creative and effective problem-solving abilities.
  • Ability to work independently and collaboratively.
  • Demonstrated initiative in improving processes and service quality.
  • Ability to understand and communicate in English for safety, training, and documentation purposes.
Physical Demands and Work Environment
  • Ability to move parts and equipment up to 50 pounds.
  • Ability to stand, sit, walk, climb, kneel, or crouch as needed to perform job functions.
  • Ability to use computers, phones, and office equipment for extended periods.
  • Visual acuity required for reading labels, reviewing documents, and inspecting equipment.
  • Ability to operate warehouse equipment (forklifts, pallet jacks) with proper training when required.

Job Keywords: Administrative Support, Counter Associate, HVAC Distribution, Customer Service, Order Processing, Inventory Coordination, Documentation, Office Administration