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Bacon Nation

16 jobs near Columbus, OH

Bacon Nation Inc

Drain Technician

Rockwall, TX

Description Summary Bacon Plumbing, Heating, Air, and Electric is searching for a Licensed Service Plumbers for our Rockwall and Ft. Worth shops. The ideal candidate will have a strong understanding ...

Bacon Nation Inc

Licensed Plumber

Rockwall, TX

Description Bacon Plumbing, Heating, Air, and Electric is searching for a Licensed Service Plumbers for our Rockwall and Ft. Worth shops. The ideal candidate will have a strong understanding of the ...

Bacon Nation Inc

Licensed Electrician

Rockwall, TX

Description Bacon Plumbing, Heating, Air, and Electric is seeking dedicated Licensed Residential Electricians who are able to inspect, diagnose and repair electrical systems, equipment and components ...

Customer Service Representative

Bacon Nation Inc

Rockwall, TX

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Description

Bacon Plumbing, Heating, Air & Electric is seeking enthusiastic and dedicated Customer Service Representatives to represent our company in a call center environment. This forward-facing role is on the front lines of Bacon, and is key to our mission of providing superior customer service.

Responsibilities

  • Answer inbound calls in a high-volume call center environment promptly and professionally
  • Address inquiries, complaints, and service-related issues in a timely manner
  • Provide accurate information about products, services, policies, or promotions
  • Document customer interactions and update records in ServiceTitan as necessary
  • Collaborate with team members to improve processes and enhance the customer experience
  • Monitor emails, text messages, and virtual leads
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Commit to growing knowledge of Plumbing, HVAC, and Electrical trade services to provide the most informed help possible
  • Perform any additional responsibilities and duties as assigned to support team and business needs 

Requirements

  • 1 year of customer service experience in a call center or telemarketing role preferred
  • Experience with a Plumbing, HVAC, or Electric service provider in any capacity is preferred
  • Proficiency with computers, CRM software, and basic office applications
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and ability to handle challenging customer interactions
  • Ability to work in a fast-paced environment and manage multiple tasks

Benefits

Bacon offers the following benefits in order to achieve a happy and healthy team culture together:

  • Medical
  • Dental
  • Vision
  • 401k with match
  • Life Insurance
  • PTO and paid holidays

The pay for this role is competitive and based on experience. Multiple shifts available.

Apply