The Biltmore House Guest Relations Historic Interpreter I is in constant contact with Biltmore guests and is their main source of interpretation, information and assistance. Staff must also remain ...
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BWM Biltmore Workforce Management
60 Bwm Biltmore Workforce Management Jobs Hiring Near You
The Biltmore House Guest Relations Historic Interpreter I is in constant contact with Biltmore guests and is their main source of interpretation, information and assistance. Staff must also remain ...
PM Host II - Inn on Biltmore Estate - Reserve
Asheville, NC · On-site
$17.09/hr
... Biltmore standards of service. Level 2 hosts will maintain flow of seating by section throughout ... In addition, the Level 2 host is responsible for notifying management of any guest service issues ...
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PM Host II - Inn on Biltmore Estate - Reserve
Asheville, NC · On-site
$17.09/hr
... Biltmore standards of service. Level 2 hosts will maintain flow of seating by section throughout ... In addition, the Level 2 host is responsible for notifying management of any guest service issues ...
... management, and staff development; and ensuring internal/external services are world-class and in keeping with Biltmore's reputation for gracious hospitality. The E-Commerce Fulfillment Manager will ...
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... management, and staff development; and ensuring internal/external services are world-class and in keeping with Biltmore's reputation for gracious hospitality. The E-Commerce Fulfillment Manager will ...
... on Biltmore Estate, assuring that all food and beverage items are served according to Inn and ... management, coaching and development for staff, as well as scheduling, hiring and training; and ...
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... on Biltmore Estate, assuring that all food and beverage items are served according to Inn and ... management, coaching and development for staff, as well as scheduling, hiring and training; and ...
Sign Production Staff - Reserve
$14.75 - $17.50/hr
... Biltmore standards, printing and producing signs, installing signs, and maintenance & cleaning of current Estate signage. The Sign Specialist will also work with vendors to manage pricing and ...
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Sign Production Staff - Reserve
$14.75 - $17.50/hr
... Biltmore standards, printing and producing signs, installing signs, and maintenance & cleaning of current Estate signage. The Sign Specialist will also work with vendors to manage pricing and ...
This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with ...
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This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with ...
... Biltmore House, Antler Hill Village, and/or other locations across the estate. Duties may also ... management 7. Snow removal. 8. Some storm cleanup 9. Emergency clean up (bodily fluids) 10. Dust ...
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... Biltmore House, Antler Hill Village, and/or other locations across the estate. Duties may also ... management 7. Snow removal. 8. Some storm cleanup 9. Emergency clean up (bodily fluids) 10. Dust ...
Inn Housekeeper I - Full Time
$16.32 - $17.60/hr
Following the detailed Biltmore standards and work procedures, performing daily upkeep and ... management skills. 5. Ability to handle/operate safely small commercial cleaning equipment ...
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Inn Housekeeper I - Full Time
$16.32 - $17.60/hr
Following the detailed Biltmore standards and work procedures, performing daily upkeep and ... management skills. 5. Ability to handle/operate safely small commercial cleaning equipment ...
... learn Biltmore's point of sale (POS) and inventory tracking systems. Knowledge of FedEx Ship Manager software is preferred, as well as basic knowledge of Excel. 6. Excellent interpersonal and ...
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... learn Biltmore's point of sale (POS) and inventory tracking systems. Knowledge of FedEx Ship Manager software is preferred, as well as basic knowledge of Excel. 6. Excellent interpersonal and ...
This position will be responsible for the timely and accurate set-up of rates, charge routing and entering rooms lists into Biltmore's property management system. In addition, the Coordinator will be ...
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This position will be responsible for the timely and accurate set-up of rates, charge routing and entering rooms lists into Biltmore's property management system. In addition, the Coordinator will be ...
This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with ...
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This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with ...
Fluency in English required; knowledge of another language helpful. 5. Ability to quickly learn Biltmore's reservations, ticketing and property management systems; knowledge of estate and Asheville ...
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Fluency in English required; knowledge of another language helpful. 5. Ability to quickly learn Biltmore's reservations, ticketing and property management systems; knowledge of estate and Asheville ...
... management; sharing constructive feedback, coaching, and training for team members; schedules, hires, trains and supports employees to ensure delivery of mission and Biltmore and Forbes service ...
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... management; sharing constructive feedback, coaching, and training for team members; schedules, hires, trains and supports employees to ensure delivery of mission and Biltmore and Forbes service ...
This position will be charged with executing and maintaining the Biltmore's service and management philosophies; ensuring standards are met or exceeded; supervising staff and assisting with ...
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This position will be charged with executing and maintaining the Biltmore's service and management philosophies; ensuring standards are met or exceeded; supervising staff and assisting with ...
... management and staff development, including coach and counseling. 7. Develop capital requests to ... Inspect F&B facilities to ensure ready for service. 2. Partner with Lodging and Biltmore leadership ...
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... management and staff development, including coach and counseling. 7. Develop capital requests to ... Inspect F&B facilities to ensure ready for service. 2. Partner with Lodging and Biltmore leadership ...
Inn Concierge - Flex
$17.09/hr
The Hotel Concierge is responsible for providing world class service and support for guests at the Inn on Biltmore Estate. Staff will energetically and enthusiastically respond to guest inquiries and ...
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Inn Concierge - Flex
$17.09/hr
The Hotel Concierge is responsible for providing world class service and support for guests at the Inn on Biltmore Estate. Staff will energetically and enthusiastically respond to guest inquiries and ...
This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with ...
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This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with ...
Biltmore Estate Gate Security Officers are responsible for ensuring the safety and security of ... Must have or be able to obtain AED, CPR and First Aid, Crowd Management certifications. 2. At least ...
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Biltmore Estate Gate Security Officers are responsible for ensuring the safety and security of ... Must have or be able to obtain AED, CPR and First Aid, Crowd Management certifications. 2. At least ...
Servers will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following prescribed and established Biltmore service standards. Schedule ...
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Servers will deliver gracious hospitality and ensure all guests receive friendly, courteous and prompt service at all times following prescribed and established Biltmore service standards. Schedule ...
AM Dining Room Attendant - Flex
Asheville, NC · On-site
$12.25 - $15.75/hr
Reset tables to Biltmore standards and in accordance with Forbes. Stocks and maintains all items needed for resets during work shift. Also assists in the maintenance of the dining room, side stations ...
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AM Dining Room Attendant - Flex
Asheville, NC · On-site
$12.25 - $15.75/hr
Reset tables to Biltmore standards and in accordance with Forbes. Stocks and maintains all items needed for resets during work shift. Also assists in the maintenance of the dining room, side stations ...
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$16.32/hr
Part-time
Posted 14 days ago
Job description
Job Description
Job Summary:
Minimum pay for this position is $16.32/hour. Additional compensation will be considered for candidates with higher amounts of experience above the minimum requirements.
The Biltmore House Guest Relations Historic Interpreter I is in constant contact with Biltmore guests and is their main source of interpretation, information and assistance. Staff must also remain aware of the safety of the guests, fellow employees, and the House and collection. The incumbent will also provide general assistance and support for the leadership, department, and company. Host Interpreters will provide guest assistance in the front of Biltmore House to check guest tickets and daily BH Reservations prior to entry to the security scanner queue (known as “Gate Keeper”). When school tours resume, staff will work events and exhibits and guide house tours for school groups when schools are in session. May qualify to certify for other training Modules. Staff may provide general assistance to guests at Summer Concert Evenings and at various Exhibitions.
Estimated Hours: 15 hours/week during Biltmore House regular and Candlelight hours, Luminere evenings and weekends.
This role requires holiday availability.
Essential Job Duties:
1. Welcomes and orients guests as they enter Biltmore House, providing assistance with where to find guide books and other necessary Biltmore literature.
2. Checks guest tickets/passes as they enter Biltmore House, providing assistance to guests who may require accommodation with wheelchairs and elevator use.
3. Proactively seeks out guests and initiates conversation while demonstrating a thorough knowledge of Biltmore Estate and proactively cross-selling Biltmore’s Tours and attractions.
4. Performs Vulnerable Objects List checks each day at opening and closing of Biltmore House and responds to alarms as requested by Biltmore House Security.
5. Maintains constant awareness to insure the safety of guests, employees, Biltmore House and the collection.(combined)
6. Insures that guests adhere to Biltmore House policies.
7. Demonstrates the ability to certify and lead various tours of Biltmore House including, Student Group Tours, Audio Tours, all Guided Biltmore House Tours as well as events and exhibits around Biltmore Estate as needed.
Qualifications:
1. High school diploma (or GED) required. Additional training, education, and/or certification(s) preferred.
2. At least one year of related experience in a public contact, customer service, hospitality, teaching, or related field required. Equivalent combination of education/experience considered. Instructional delivery experience a plus.
3. Demonstrated commitment to delivery of world class internal/external guest service.
4. Outstanding interpersonal and communication skills; ability to convey information clearly, concisely, and effectively; public speaking and/or storytelling skills a huge plus; ability to welcome and engage guests in a warm and genuine manner.
5. Ability to quickly learn Biltmore history, protocols, products/services.
6. Proactive, exercises good judgment; creatively problem solves, troubleshoots; engage in light guest service recovery; builds positive and professional relationships.
7. Positively and professionally represents Biltmore at all times.
Physical Requirements:
1. Standing and walking on a variety of surfaces for significant periods of time; surfaces include marble, limestone, cobblestone, brick, asphalt, carpeting and rugs.
2. Hosts are on their feet 100% of their on duty shift time.
3. Hosts may walk as much as three to six miles and routinely climb up to 600 stairs per day.
4. Temperatures in and outside Biltmore House can be extreme. Hosts must be able to adapt constantly to varying atmospheric conditions.
5. Radio earbuds must be worn at all times while on duty. Radio traffic can be constant.
6. Must be able to lift 20 pounds on occasion.