Blumeprot+ Technology

Job Summary:
i360technologies is a company that delivers business consulting and technology solutions for federal agencies. They are seeking a Lead Analyst to manage the Tier 2 team responsible for resolving complex technical and functional issues in the Oracle Federal Financials environment.
Responsibilities:
• Lead the Tier 2 team in resolving complex issues across Oracle Federal Financials sub-ledgers, ledgers, interfaces, and financial reports.
• Manage all incidents assigned to the Tier 2 group in ServiceNow, driving timely resolution and accurate documentation.
• Coordinate and produce the Tier 2 backlog report and the priority ticket report for the client.
• Act as Tier 2 module approver for application access requests.
• Provide deep functional and technical analysis on escalated issues, identify root causes, and recommend solutions.
• Support shared service provider liaison activities, including monitoring tickets for supported agencies and reporting status.
• Coordinate with the Tier 1 Lead, functional, architect, and program leads on escalations and process improvements.
• Support audit requests with documentation, data, and walkthroughs.
Qualifications:
Required:
• Bachelor's degree.
• Minimum 6 years of related experience, with significant time in advanced application support or functional/technical issue resolution.
• Demonstrated experience leading escalation management and a support team.
• Experience with ServiceNow (or similar ITSM platform) and managing assignment-group queues, backlog, and reporting.
• Ability to pass a federal background investigation and obtain client site access.
• Ability to obtain and maintain a federal Public Trust (suitability) clearance.
• Must be able to pass a federal background investigation.
• U.S. Citizenship or Permanent Residency required (no visa sponsorship available).
Preferred:
• Familiarity with federal financial management environments and shared service operations.
• ITIL certification or formal service management training.
Company:
BLUMEPROT+ se dedica a la fabricación de prototipos funcionales para diferentes sectores. Nuestros productos se fabrican mediante técnicas de CNC. Founded in 2011, the company is headquartered in Vilassar De Mar, ESP, with a team of 11-50 employees. The company is currently Early Stage.