Beatriz Ball

Beatriz Ball is looking for a Customer Service Sales Associate who will play a key role in our wholesale and direct to consumer gift and tabletop division by supporting our nationwide sales reps, retailers and consumers. The ideal candidate will have a strong background in customer service, excellent communication skills, and a proactive attitude.

Responsibilities

• Assist the Head Customer Service Associate with administrative tasks such as, processing orders, order entry and managing customer inquiries from our sales team and specialty retailers.
• Provide exceptional customer service by addressing customer questions and concerns in a timely and professional manner.
• Build and maintain strong relationships with new and existing customers to promote repeat business.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling our products.
• Keep accurate records of sales activities and customer interactions in our CRM system.
• Work in our accounting software for answering questions on orders and order entry and engage with Shopify wholesale and direct to consumer websites

Beatriz Ball is a luxury, yet affordable gift & tabletop brand. Beatriz Ball’s roots in design go back over 30 years, when the Cuban-born designer began working hand-in-hand with skilled metalware artisans on the outskirts of Mexico City, creating updated, innovative designs in a special lustrous alloy of many metals. We sell beautiful products, (bowls, trays, frames, stemware, placemats, linens) to both retail stores and direct to the consumer.