AXS
AXS

60 Axs Help Desk Support Jobs Hiring Near You

Sr Product Manager, Enterprise Inventory

Los Angeles, CA · On-site

$136.30K - $179.90K/yr

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to ... Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and ...

Sr Product Manager, Enterprise Inventory

Scottsdale, AZ · On-site

$127.40K - $168.20K/yr

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to ... Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and ...

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to ... Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and ...

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to ... Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and ...

$117.10K - $154.50K/yr

... help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of ... AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our ...

VP, Contact Center

Frisco, TX

$129.60K - $166.10K/yr

... help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of ... Incorporate AI and other advanced technologies to improve AXS customer support service delivery and ...

VP, Contact Center

Frisco, TX · On-site

$129.60K - $166.10K/yr

... help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of ... Incorporate AI and other advanced technologies to improve AXS customer support service delivery and ...

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to ... Lead the development and execution of integrated social campaigns that support ticket sales ...

Sr. Web Analytics Developer AXS connects fans with the artists and teams they love. Each year we ... Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and ...

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to ... Lead the development and execution of integrated social campaigns that support ticket sales ...

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to ... Lead the development and execution of integrated social campaigns that support ticket sales ...

Showing results 41-60

AXS Jobs Information

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What other companies are hiring for Help Desk Support jobs?
What are the most popular categories at Axs?
Infographic showing various Help Desk Support job openings at Axs in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Sr Product Manager, Enterprise Inventory

Sr Product Manager, Enterprise Inventory

AXS

Los Angeles, CA • On-site

$136.30K - $179.90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago


Job description

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
Position Summary:
AXS is seeking a Senior Product Manager to own the end-to-end strategy and execution of our enterprise inventory experiences within the AXS Apex Platform. This role is responsible for defining how enterprise users configure event tickets, allocate seating and optimize pricing throughout the event, ensuring our products are intuitive, powerful, and built with modern best practices. The Senior Product Manager focuses on aligning inventory needs with our different client segments, building powerful capabilities that enable ticket sales and maturing our pricing functionality to help clients drive sales and revenue.
The ideal candidate brings deep product experience in Enterprise tooling in complex and data-driven domains (e.g., ticketing, fintech, marketplaces, SaaS). You will shape intuitive user experiences for creating and managing event inventory, balancing usability with the complexity required for large-scale enterprise clients, while ensuring seamless integration across pricing, mapping, and inventory systems.
You will partner closely with Engineering, Data, UX, and client-facing teams to translate ticketing needs of our different client segments into powerful and easy to use experiences. This role will work in close alignment with the Senior Manager of Enterprise Product to shape long-term vision, establish measurable outcomes, and deliver inventory solutions that materially improve our clients' ability to create ticketing set-ups that align to their business needs and drive sales throughout the end-to-end event lifecycle.
Essential Functions:
As a Senior Product Manager you will be accountable for:
  • Defining and executing a cohesive inventory product strategy focused on serving inventory needs for our key client segment, driving adoption of enterprise tools and surfacing contextual data to optimize event goals
  • Owning the inventory management frameworks that handle pricing, allocation, and event inventory performance across the Apex platform.
  • Translating client and business needs into clear product requirements for inventory capabilities, including powerful dashboards and workflows, real-time inventory updates and accurate and useful data points to inform pricing
  • Partnering with UX and Analytics teams to deliver intuitive, modern interfaces and workflows that enable efficient inventory monitoring and control.
  • Collaborating with Architecture teams to define the inventory data and application layers that support scalable inventory management applications that scale to our largest organizations and are compatible across the AXS ecosystem
  • Establishing and tracking product success metrics related to adoption, performance, reliability, and inventory accuracy.
  • Communicating roadmap, progress, and insights to senior leadership and cross-functional stakeholders with clarity and confidence.

We are looking for:
  • 4+ years of Product Management experience working in Agile environments with engineering, design, and business stakeholders.
  • Demonstrated experience building Enterprise product experiences including data-driven dashboards and self-service workflows at scale
  • Ability to partner with product analytics to define success metrics for product workflows as well as utilize self-service data tools such as Looker, Adobe Analytics or Fullstory
  • Experience defining product needs based on Enterprise user types to build tailored experiences with consideration of role based access control requirements
  • Bachelor's degree or equivalent practical experience.
  • Experience working on integrated B2B platforms and familiarity with best practices for Saas user experiences
  • Experience operating within complex, global technology organizations is preferred.
  • Highly organized with a proven ability to manage cross-functional delivery and navigate ambiguity in complex problem spaces.
  • Excellent communicator who can simplify complex technical concepts, influence across teams, and align stakeholders around shared outcomes.
  • Demonstrated ability to define problems, analyze workflows and data, and deliver iterative, high-impact improvements.
  • Balanced perspective across business processes, technical systems, and user experience.
  • Curious, driven problem solver with a willingness to challenge assumptions and continuously improve how insights are delivered.
  • A strong test-and-learn mindset grounded in measurable outcomes.
  • Experience in live entertainment, ticketing, or adjacent industries (e.g., sports, venue management, hospitality) is a plus.

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
Pay Scale: $135,000-$150,000
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.
*Employer does not offer work visa sponsorship for this position.
What's in it for You?
  • Extraordinary People - we're not kidding!
  • Meaningful Mission- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
  • Community & Belonging -A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:
  • Stage 1: ~30 min virtual interview (Recruiter)
  • Stage 2: 30-min virtual interview (hiring manager)
  • Stage 3: two 30-min virtual peer team interviews
  • Stage 4: Product Management exercise and 45-min virtual/onsite Hiring team presentation/review
  • Stage 5: 45-min virtual/onsite Executive interview

*This schedule may be subject to change.
More about AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
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