Avispa Technology

Avispa Technology

60 jobs near Columbus, OH

Service Desk Analyst

Stanford, CA ยท On-site

$24 - $33/hr

Avispa is a leading university seeking a Service Desk Analyst to provide first-level technical support for various technologies. The role involves troubleshooting technical issues, maintaining ...

New

Robotics Automation Engineer

Tucson, AZ ยท On-site

$65 - $70/hr

Experience with motion control technologies, including servo systems, stepper motors, encoders, feedback systems, and positioning controls. * Experience with machine vision systems for object ...

Financial Analyst

Manhattan, NY ยท On-site

$45/hr

... a large technology organization. This role will partner closely with finance and business leaders to manage operational and capital budgets, perform variance analysis, support monthly close ...

Auditor

Nashville, TN ยท On-site

$30/hr

Knowledge of finance, sourcing/procurement processes, and information technology concepts is preferred. Shift: * 9:00 am to 6:00 pm.

Apply IT security best practices, asset management procedures, and standard troubleshooting methodologies to ensure secure and efficient technology support. * Deliver outstanding customer service by ...

New

Apply IT security best practices, asset management procedures, and standard troubleshooting methodologies to ensure secure and efficient technology support. * Deliver outstanding customer service by ...

New

Robotics Automation Engineer

Tucson, AZ ยท On-site

$65 - $70/hr

Experience with motion control technologies, including servo systems, stepper motors, encoders, feedback systems, and positioning controls. * Experience with machine vision systems for object ...

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Service Desk Analyst

Service Desk Analyst

Avispa

Stanford, CA โ€ข On-site

$24 - $33/hr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Job Summary:
Avispa is a leading university seeking a Service Desk Analyst to provide first-level technical support for various technologies. The role involves troubleshooting technical issues, maintaining documentation, and delivering exceptional customer service to end users.
Responsibilities:
โ€ข Provide first-level technical support for hardware, software, operating systems, peripherals, networking, and productivity tools through phone, live chat, remote desktop, messaging, and other support channels.
โ€ข Troubleshoot, resolve, install, configure, and upgrade computer systems, communication devices, and peripherals, escalating complex technical issues to higher-level support when appropriate.
โ€ข Monitor and manage service requests, system alerts, work queues, backups, recovery activities, and user account access while maintaining accurate documentation of all customer interactions.
โ€ข Apply IT security best practices, asset management procedures, and standard troubleshooting methodologies to ensure secure and efficient technology support.
โ€ข Deliver outstanding customer service by communicating technical information clearly, professionally, and patiently while supporting users in a fast-paced environment.
Qualifications:
Required:
โ€ข 3-4+ years of experience in a technical support or Service Desk role
โ€ข Experience supporting Windows operating systems, desktop computers, peripherals, and networked computing environments
โ€ข Experience installing, configuring, upgrading, and troubleshooting hardware and software
โ€ข Familiarity with ITSM ticketing systems such as ServiceNow, Remedy, or Zendesk
โ€ข Experience using remote desktop support tools
โ€ข Excellent customer service skills with proven phone support experience
โ€ข Ability to explain technical concepts clearly and patiently to end users
Preferred:
โ€ข Experience supporting users in a higher education environment
Company:
At Avispa, we ensure our contractors are as satisfied as the companies we place them with. Founded in 2011, the company is headquartered in Truckee, USA, with a team of 51-200 employees. The company is currently Growth Stage.