Autoagent Data Solutions

About Autoagent Data Solutions
Autoagent Data Solutions is a leading provider of cloud-based technology that streamlines billing data reporting, payment processing, and collections for local governments and their payers. With over 25 years of experience, our platform simplifies property tax payments, improves billing accuracy, and enables secure online and in-person payments across a wide range of government services.

Job Summary
Autoagent Data Solutions is seeking a Client Services Specialist to provide exceptional support to our customers by assisting with inquiries, troubleshooting issues, and ensuring a seamless user experience with our platform. This role requires excellent communication skills, problem-solving abilities, and a strong customer-focused mindset. The ideal candidate will work closely with internal teams to address customer needs and contribute to process improvements. If you are passionate about delivering top-notch customer service and enjoy working in a dynamic, tech-driven environment, we’d love to hear from you.

Key Responsibilities
· Assist customers with onboarding, troubleshooting, and support for Autoagent’s platform
· Educate clients on best practices and features to maximize their use of the system
· Collaborate with internal teams to resolve issues and improve customer experience
· Maintain accurate records of customer interactions and resolutions in the ticketing system
· Identify and escalate complex issues as needed to ensure timely resolution
· Gather customer feedback to help drive product and service improvements
· Support training initiatives and documentation efforts to enhance client understanding

Qualifications & Skills
· Bachelor’s degree in Business, Communications, or a related field preferred
· 5-10 years of experience in customer service, client support, or a related role
· Strong problem-solving and critical-thinking abilities
· Excellent verbal and written communication skills
· Proficiency in CRM tools, ticketing systems, and Microsoft Office Suite
· Ability to multitask and handle inquiries efficiently in a fast-paced environment
· Strong interpersonal skills and a customer-centric approach
· Experience in SaaS or technology-driven customer support is a plus

Benefits
· Competitive salary
· Health, dental, and vision insurance
· 401(k) with company matching
· Paid Time Off
· 100% remote work