Attic Angel Place

Billing and Customer Service Support Specialist
Join a team where care, connection, and purpose come together.
At Attic Angel, our mission is to enrich lives and cultivate community through generosity, care, and connection. Guided by our vision to be the best next chapter, we are proud to provide exceptional senior living services in Dane County.
Job Purpose:
The Billing and Customer Service Support Specialist provides administrative and customer service support for resident billing, payment processing, and account maintenance. This position serves as an important point of contact for residents and families, helping answer billing questions, resolve concerns, and ensure resident financial information is accurate and up to date.
What You'll Do:

• Produce and maintain accurate resident billing and account information across organizational systems.
• Assist residents and families with billing, payment, and account questions.
• Monitor outstanding balances and communicate to appropriate authority.
• Support long-term care insurance questions and claims.
• Prepare reports and coordinate with departments to resolve billing inquiries.

What You'll Need:

• An associate's degree in Accounting, Finance, Business Administration, or a related field, or equivalent education and experience preferred.
• Prior work experience in accounting, billing, accounts receivable, customer service, or business office administration.
• Familiarity with basic accounting, payment processing, and account reconciliation.
• Strong attention to detail, organization, communication, and customer service skills.
• Comfort working with billing software, electronic records, and Microsoft Office.
• Professionalism and empathy when assisting residents and families.
• Senior living or healthcare experience is preferred.

When You'll Work:
This is a full-time, day-shift position working Monday - Friday
Benefits Include:

• 401(k) retirement plan
• Health, dental, and vision insurance
• Life insurance
• Paid time off, including birthday and volunteer days
• Flexible scheduling
• Paid training
• Tuition reimbursement
• Employee assistance program
• Opportunities for advancement
• Referral bonus program