At AssetWorks, the Support team provides support to our customers as well as providing support for environments that are running in-house. The team is split into three focus groups; Tier 1 Support ...
18 Assetworks Jobs Hiring Near You
At AssetWorks, the Support team provides support to our customers as well as providing support for environments that are running in-house. The team is split into three focus groups; Tier 1 Support ...
Manager, Financial Reporting & Accounts Payable
Wayne, PA · Remote
$92K - $125K/yr
The role will cover the accounting for Assetworks, Inc. and its two UK entities. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provides functional leadership to a team of accountants. * Performs monthly ...
Manager, Financial Reporting & Accounts Payable
Wayne, PA · Remote
$92K - $125K/yr
The role will cover the accounting for Assetworks, Inc. and its two UK entities. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provides functional leadership to a team of accountants. * Performs monthly ...
Manager, Financial Reporting & Accounts Payable
Wayne, PA · On-site
$92K - $125K/yr
The role will cover the accounting for Assetworks, Inc. and its two UK entities. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provides functional leadership to a team of accountants. * Performs monthly ...
Manager, Financial Reporting & Accounts Payable
Wayne, PA · On-site
$92K - $125K/yr
The role will cover the accounting for Assetworks, Inc. and its two UK entities. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provides functional leadership to a team of accountants. * Performs monthly ...
THE COMPANY AssetWorks is an industry-leading provider of technology and consulting solutions for asset and infrastructure-intensive organizations in government, education, utilities ...
THE COMPANY AssetWorks is an industry-leading provider of technology and consulting solutions for asset and infrastructure-intensive organizations in government, education, utilities ...
AssetWorks is seeking an experienced Product Owner to support our industry leading Enterprise Asset and Fleet Management software products. This role is execution focused and serves as the primary ...
AssetWorks is seeking an experienced Product Owner to support our industry leading Enterprise Asset and Fleet Management software products. This role is execution focused and serves as the primary ...
Quality Assurance Analyst
Calgary, AB · Remote
AssetWorks is seeking an experienced QA Engineer to help grow our test driven and quality-first culture. You will work closely with the team to ensure our high-test standards are maintained while ...
Quality Assurance Analyst
Calgary, AB · Remote
AssetWorks is seeking an experienced QA Engineer to help grow our test driven and quality-first culture. You will work closely with the team to ensure our high-test standards are maintained while ...
We are seeking a highly organized and results-driven Project Manager to lead the successful delivery of projects within the AssetWorks PMO. This role is responsible for managing end-to-end project ...
We are seeking a highly organized and results-driven Project Manager to lead the successful delivery of projects within the AssetWorks PMO. This role is responsible for managing end-to-end project ...
$119K - $157K/yr
We are seeking a highly skilled and motivated Senior Software Engineer to join our AssetWorks FleetFocus Engineering team. This role will primarily support our core applications and will be ...
$119K - $157K/yr
We are seeking a highly skilled and motivated Senior Software Engineer to join our AssetWorks FleetFocus Engineering team. This role will primarily support our core applications and will be ...
Senior Software Engineer
$120K - $159K/yr
Senior Software Engineer We are seeking a highly skilled and motivated Senior Software Engineer to join our AssetWorks FleetFocus Engineering team. This role will primarily support our core ...
Senior Software Engineer
$120K - $159K/yr
Senior Software Engineer We are seeking a highly skilled and motivated Senior Software Engineer to join our AssetWorks FleetFocus Engineering team. This role will primarily support our core ...
AI / ML Engineer
Wayne, PA · On-site +1
Job Summary: About the Role We are looking for an AI/ML Engineer to lead the technical implementation of our generative AI roadmap. In this role, you won't just be using AI to write code; you will be ...
AI / ML Engineer
Wayne, PA · On-site +1
Job Summary: About the Role We are looking for an AI/ML Engineer to lead the technical implementation of our generative AI roadmap. In this role, you won't just be using AI to write code; you will be ...
Job Summary: The Fleet Implementation Consultant will lead a broad range of software implementation activities for fleet and asset management customers, working primarily with external stakeholders ...
Job Summary: The Fleet Implementation Consultant will lead a broad range of software implementation activities for fleet and asset management customers, working primarily with external stakeholders ...
Job Summary: We are looking for a Senior Full-Stack Developer to lead the technical realization of our generative AI roadmap. In this role, you won't just be using AI to write code; you will be ...
Job Summary: We are looking for a Senior Full-Stack Developer to lead the technical realization of our generative AI roadmap. In this role, you won't just be using AI to write code; you will be ...
$14.75 - $19.50/hr
Job Summary: This internship provides hands-on experience supporting the development, organization, and management of customer-facing and internal training materials within a Professional Services ...
$14.75 - $19.50/hr
Job Summary: This internship provides hands-on experience supporting the development, organization, and management of customer-facing and internal training materials within a Professional Services ...
AI / ML Engineer
Wayne, PA · On-site +1
Job Summary: About the Role We are looking for an AI/ML Engineer to lead the technical implementation of our generative AI roadmap. In this role, you won't just be using AI to write code; you will be ...
AI / ML Engineer
Wayne, PA · On-site +1
Job Summary: About the Role We are looking for an AI/ML Engineer to lead the technical implementation of our generative AI roadmap. In this role, you won't just be using AI to write code; you will be ...
AI / ML Engineer
Wayne, PA · On-site +1
Job Summary: About the Role We are looking for a Senior Full-Stack Developer to lead the technical realization of our generative AI roadmap. In this role, you won't just be using AI to write code ...
AI / ML Engineer
Wayne, PA · On-site +1
Job Summary: About the Role We are looking for a Senior Full-Stack Developer to lead the technical realization of our generative AI roadmap. In this role, you won't just be using AI to write code ...
AI / ML Engineer
Wayne, PA · On-site
Job Summary: About the Role We are looking for an AI/ML Engineer to lead the technical implementation of our generative AI roadmap. In this role, you won't just be using AI to write code; you will be ...
AI / ML Engineer
Wayne, PA · On-site
Job Summary: About the Role We are looking for an AI/ML Engineer to lead the technical implementation of our generative AI roadmap. In this role, you won't just be using AI to write code; you will be ...
AI / ML Engineer
Wayne, PA · On-site
Job Summary: About the Role We are looking for a Senior Full-Stack Developer to lead the technical realization of our generative AI roadmap. In this role, you won't just be using AI to write code ...
AI / ML Engineer
Wayne, PA · On-site
Job Summary: About the Role We are looking for a Senior Full-Stack Developer to lead the technical realization of our generative AI roadmap. In this role, you won't just be using AI to write code ...
AI / ML Engineer
Wayne, PA · On-site
Job Summary: About the Role We are looking for an AI/ML Engineer to lead the technical implementation of our generative AI roadmap. In this role, you won't just be using AI to write code; you will be ...
AI / ML Engineer
Wayne, PA · On-site
Job Summary: About the Role We are looking for an AI/ML Engineer to lead the technical implementation of our generative AI roadmap. In this role, you won't just be using AI to write code; you will be ...
AssetWorks Jobs Information
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 24 days ago
Job description
Job Summary:
At AssetWorks, the Support team provides support to our customers as well as providing support for environments that are running in-house. The team is split into three focus groups; Tier 1 Support Analysts, Tier 2 Technical Support Representatives, and Tier 3 Technical Support Representatives. All three teams collaborate to support the customer base and many of the job duties for each team overlap. With these focus groups, we provide a tiered support structure that provides not only excellent service to our customers but also the potential for growth within the department.
The Tier 2 Technical Support Representative will provide help desk application and technical assistance to the internal/external customers that are escalated from Tier 1. In addition to the AssetWorks products you will work with third party systems such as Oracle and MSSQL databases, web servers, mobile devices, printers, tablets, and Crystal Reports. The position will include performing installs and upgrades both internally and for our customers.
Job Description:
Essential Duties and Responsibilities:
Requirements:
The ideal candidate will possess a bachelor's degree from an accredited college or university with a major in computers OR related experience. The position is looking for the following.
Benefits:
Worker Type:
Regular
Number of Openings Available:
1
At AssetWorks, the Support team provides support to our customers as well as providing support for environments that are running in-house. The team is split into three focus groups; Tier 1 Support Analysts, Tier 2 Technical Support Representatives, and Tier 3 Technical Support Representatives. All three teams collaborate to support the customer base and many of the job duties for each team overlap. With these focus groups, we provide a tiered support structure that provides not only excellent service to our customers but also the potential for growth within the department.
The Tier 2 Technical Support Representative will provide help desk application and technical assistance to the internal/external customers that are escalated from Tier 1. In addition to the AssetWorks products you will work with third party systems such as Oracle and MSSQL databases, web servers, mobile devices, printers, tablets, and Crystal Reports. The position will include performing installs and upgrades both internally and for our customers.
Job Description:
Essential Duties and Responsibilities:
- Qualify, troubleshoot, investigate, and respond to customer support tickets
- Maintain rapport and a high level of customer satisfaction
- Manage tasks and tickets according to priority and keep the customer updated along the process
- Resolve clients' application questions or problems in the areas of database, system configurations/setup, product functionality and business enhancements
- Leverage various platforms to communicate with customers and employees including Teams, WebEx, Phone, email, and Zendesk
- Provide installation/configuration support of third-party applications including IIS, MSSQL, Oracle, ElasticSearch, and Crystal.
- Provide installation/configuration support of AssetWorks software applications in-house and in customer environments
- Provide initial support for database inquiries
- Analyze Log Files from AssetWorks software as well as third-party tools and utilities
- Create development tickets when issues or improvements are identified
- Create knowledge base entries for customers and internal staff and internal AI tools
- Escalate tickets as necessary to next level support or development
- Involvement in any additional follow up testing and troubleshooting
- Perform after-hours support on a rotating and scheduled basis
- Perform training to internal staff as needed
- Troubleshoot high level network issues
- Provide recommendations for which support tickets should be targeted for each major release
- Leverage AI for troubleshooting
Requirements:
The ideal candidate will possess a bachelor's degree from an accredited college or university with a major in computers OR related experience. The position is looking for the following.
- Previous experience in a call center or customer service environment desired
- Proficient in the following
- Windows Home and Server OS
- Microsoft Applications
- Oracle/Microsoft SQL Server
- SQL
- Log file analysis
- Understanding of the following
- Server Management
- Networking
- Virtual Machines
- Scripting
- XML/HTML, CSS
- Crystal Reports
- Various AI models
- Soft skills
- Fast Learner
- Excellent verbal and written communication skills
- Problem analysis and problem-solving
- Attention to detail
- Adaptability
- Team player
- Resilience
- Travel: Minimal
- After-Hours work: Some required
Benefits:
- Generous Paid Time Off
- 11 Paid Holidays
- Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
- 401k with employer match which immediately vests
- Annual Company Bonus
- Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
- Tuition Reimbursement Program
- Employee rewards and recognition programs
- Optional Employee Stock Purchase Program with company match
- Pet insurance
- Employee Discount Platform discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
- Referral bonuses
- Employee engagement events
- Flexible remote work arrangements
Worker Type:
Regular
Number of Openings Available:
1
About AssetWorks
Sourced by ZipRecruiter
Industry
Software development
Company size
5,001 - 10,000 Employees
Headquarters location
Wayne, PA, US
Year founded
1991