Ascenteum

Implementation Manager – Protection New Business & Underwriting Ascenteum Delivery Role (in partnership with the End Client)

Location: Hybrid | Duration: Contract

Role Summary

Ascenteum is seeking an experienced Implementation Manager to support our end client’s Protection New Business and Underwriting organization. This role plays a critical part in their Platform Modernization agenda, overseeing the implementation of new systems, APIs, operational processes, and policy/procedure updates across the underwriting lifecycle.

The Implementation Manager will work within a dynamic, matrixed environment, coordinating across business, technology, operations, and vendor teams to ensure seamless end‑to‑end delivery. Underwriting platform experience is strongly preferred.

Key Responsibilities

• Lead and manage multiple concurrent implementation projects across core systems, underwriting operations, and customer‑facing processes.
• Serve as the single point of contact for stakeholders throughout the implementation lifecycle.
• Develop and manage implementation strategies, timelines, and execution plans.

Stakeholder & Cross‑Functional Coordination

• Coordinate across underwriting, operations, technology, product, and vendor teams to ensure alignment and readiness.
• Build strong partnerships with internal stakeholders, understanding interdependencies across workstreams.
• Provide a consultative approach to guide stakeholders through rollout impacts and operational considerations.

Operational Readiness & Delivery

• Oversee new system implementations, API integrations, and policy/procedure deployments.
• Support testing of end‑to‑end connectivity, data flows, and usability of new deployments.
• Ensure smooth operational transition, including training, documentation, and post‑go‑live support.

Risk, Governance & Reporting

• Identify project risks and develop mitigation strategies to ensure successful outcomes.
• Monitor and report on project progress, providing structured updates to senior leadership.
• Maintain strong documentation across requirements, implementation plans, status reporting, and remediation actions.

Technical & Process Expertise

• Support code deployment readiness and coordinate with engineering teams as needed.
• Manage onboarding and integration of data vendors and external data sources.
• Drive continuous improvement across processes, workflows, and operational controls.

Cultural Alignment

• Demonstrate commitment to organizational values:
• Positivity
• Proactivity & progressiveness
• Growth & guidance
• Adaptability & resourcefulness

Minimum Qualifications

• 7+ years of experience in project or program implementation within financial services.
• Strong background in operations, core systems, and technology‑enabled transformation.
• Bachelor’s degree in Business Management, Information Systems, or equivalent experience.
• Proven ability to manage complex, multi‑workstream implementations in a matrixed environment.

Preferred Qualifications

• Experience with underwriting systems, workflows, and terminology (Life/Protection preferred).
• Familiarity with life insurance processes, acronyms, and operational models.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across diverse teams.
• Demonstrated success delivering complex implementations and leading cross‑functional teams under pressure.
• Proficiency with implementation management tools, methodologies, and structured delivery frameworks.