Ascend Air Solutions

Office Administrator

Chattanooga, TN
Full-Time Position

Ascend Air Solutions is a growing HVAC company in Chattanooga, and we are looking for a dependable, organized, and customer-focused Office Administrator to join our team.

This position plays an important role in keeping our day-to-day operations running smoothly. We are looking for someone comfortable working in a fast-paced office, who enjoys interacting with customers, and can stay organized while managing multiple priorities.

Responsibilities:

·         Answer incoming phone calls and provide excellent customer service

·         Make outbound customer service and follow-up calls

·         Schedule service calls and appointments

·         Dispatch HVAC technicians and coordinate daily schedules

·         Prepare and process customer invoices

·         Assist with accounts receivable and basic bookkeeping tasks

·         Maintain customer and service records

·         Enter and organize information using Microsoft Excel

·         Perform tasks within QuickBooks

·         Communicate with technicians, customers, vendors, and management

·         Assist with general administrative and office responsibilities as needed

Qualifications

·         Experience with Microsoft Excel is required

·         Experience with QuickBooks is required

·         Strong organizational and time-management skills

·         Excellent phone and customer service skills

·         Comfortable learning new software and technology

·         Ability to multitask and adjust priorities throughout the day

·         Strong attention to detail and accuracy

·         Dependable, positive, and willing to help wherever needed

·         Previous experience in an HVAC, plumbing, electrical, construction, or service-based business a plus, but not required

What We’re Looking For:

The right person for this position is someone who takes ownership of their work, communicates well, and enjoys being part of a team. Our office is the communication hub between our customers and technicians, so being responsive, organized, and friendly is extremely important.

If you are organized, great with people, and looking for an opportunity to grow with a great local company, we’d like to hear from you.

Ascend Air Solutions is a locally owned and rapidly growing HVAC company. We want to build a team of talented people who take pride in their work and have opportunities to grow as the company grows.
We offer a professional but team-oriented work environment, competitive compensation, and the opportunity to build a career with a growing Chattanooga company.