Artec 3d

Artec 3D is the creator of professional 3D scanners and software used by many of the world’s top-tier companies: Apple, Tesla, Google, NASA, Nike, Toyota, and others.We are looking for technical support specialists for our team in the USA.If you love communicating and have the necessary skills to help people and create small technical miracles – you’re going to like it here!

Tasks:

• Assist Artec partners and end users with resolving technical issues via email, phone, chat, and remote sessions.
• Help create content for Artec’s Support Center.
• Participate in and prepare the webinars, training sessions, and demos for partners; prepare relevant documentation.
• Work alongside the sales team during trade shows, taking care of technical issues (preparing scanners, laptops, objects for scanning, etc.).
• Assist the sales team with 3D scanning service tasks (check scanners, organize repair work, etc.).

We offer:

• A strong team of tech experts within a constantly growing international company that employs 200+ people.
• Medical insurance coverage, Dental coverage and 401k.
• Holiday pay.
• Autonomy and creativity in the area of your responsibility.
• Liberal leadership style.
• Participation in industry-specific events.
• Corporate events, clubs and afterwork get-togethers.
• Comfortable office space in Santa Clara.

Required skills and competence:

• Technical support or training experience (ideally, or at least a desire to work with the Customers).
• Willingness and possibility to travel (international and domestic).

Will be a plus:

• Fluency in Spanish.
• Knowledge of software for 3D modeling and/or CAD (3D Systems, Autodesk, Rhino, ZBrush, Blender, etc).
• Experience in 3D scanning and/or 3D printing.
• Experience in working with clients who are located worldwide in different time zones.

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