Arrow Waste

Operations Manager – Waste Hauling

Company: Arrow Waste

Location: Mableton, GA (on-site)

Reports to: General Manager

Role Summary

We’re hiring an Operations Manager to lead day-to-day hauling operations for a growing waste company in Mableton, GA. This leader will drive safety, service reliability, and Continuous Improvement—while partnering with sales and customer service to deliver best-in-class customer outcomes. This is a hands-on leadership role for someone who can bring structure, accountability, and continuous improvement to a fast-paced hauling environment.

Key Responsibilities

Operational Leadership

• Own daily hauling operations: route execution, dispatch performance, on-time service, missed pick-up reduction, and recovery plans
• Lead and develop frontline supervisors, dispatch, and drivers; set clear expectations and performance standards
• Drive operational rhythm: daily huddles, route audits, ride-alongs, site walk-throughs, and KPI reviews

Safety & Compliance

• Enforce all safety policies and DOT requirements; lead safety meetings, incident investigations, and corrective actions
• Promote a strong safety culture focused on proactive risk reduction and accountability
• Ensure compliance with local/state/federal regulations (DOT, OSHA, FMCSA, etc.)

Fleet & Maintenance Coordination

• Partner with maintenance to maximize fleet uptime and reduce breakdowns
• Coordinate PM schedules, out-of-service tracking, and rapid response to equipment issues
• Support yard organization, container flow, and asset utilization (roll-off, front-load, rear-load, carts)

Customer Service & Service Recovery

• Collaborate with customer service and sales to resolve escalations and protect retention
• Own service recovery for missed/late pickups and recurring issues; identify root cause and prevent repeats
• Support onboarding and execution of new accounts and route starts

Cost Control & Performance Management

• Manage labor and overtime efficiently while meeting service requirements
• Improve route productivity and disposal/logistics efficiency
• Track and report key KPIs (missed stops, downtime, overtime, safety incidents, service levels, cost per route)

Qualifications

• CDL required (Class A or B acceptable based on fleet/operation); ability to operate equipment as needed for coverage, training, ride-alongs, and service recovery
• 2+ years of operations leadership experience in waste hauling, logistics, transportation, or field-based service operations (waste industry strongly preferred)
• Proven experience leading teams of drivers/dispatch/frontline supervisors in a high-volume environment
• Strong working knowledge of DOT compliance, safety programs, and incident investigation
• Ability to manage competing priorities, make fast decisions, and hold teams accountable
• Comfortable with KPIs, performance dashboards, route productivity metrics, and continuous improvement
• Strong communication skills across field teams, leadership, customers, and internal partners
• Proficiency with routing/dispatch systems and basic operational reporting tools

Compensation & Benefits

• Competitive base salary + performance bonus
• Health/dental/vision, PTO, 401(k)
• Strong growth path in a performance-driven, expanding organization