24 Arlo Dc Jobs Hiring Near You

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Room Controller.  Are you someone whoispassionateaboutpeople,drivenby purpose, andcleverin your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”….. 

Responsible for welcoming and assisting in setting the tone for a guest’s experience through the coordination and organization of the hotel’s guest room inventory, and will act as a liaison between the Housekeeping, Front Office, and Revenue department regarding the status and distribution of all guest rooms. 

RESPONSIBILITIES AND AUTHORITIES: 

• Always treat guests with courtesy and respect in a variety of situations 

• Honesty & Integrity 

• Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences 

• Responds to guest complaints promptly and professionally.  

• Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager 

• Establishes and develops long term customer relationships providing value and profitability 

• Enhances our guests’ stay by creating an inviting atmosphere  

• Coordinates and multi-tasks job duties in an active environment 

• Organizes guest room movies 

• Controls inventory on sell-out days 

• Supervisors upgrades 

• Handles VIP arrivals and information 

• Assist at the front desk with check-in, check-out and overall front desk operations during peak business periods, staffing shortages, or as directed by hotel leadership. 

• Answer incoming guest calls and assist with inquires, guest requests, and service recovery as needed. 

• Support monitoring of the DC Hosts email inbox, ensuring guest requests, operation communications, and follow up items are addressed in a timely manner. 

SPECIFIC DUTIES 

Room Inventory 

• Block early arrivals, special needs guests, & VIP’s 

• Orchestrate room moves, communicate & expedite guests waiting for rooms  

• Review/Track/Accommodate requests for room/check-out changes when possible 

• Review all group resumes & ensure all appropriate information is communicated to employees 

• Meet with Sales Coordinator & Revenue Mgr. daily 

• Ensure VIP rooms and key packets; Site showrooms are all ready by 1PM, or by the appropriate arrival time if known 

• Approach all encounters with guests, employees and members in a professional and personalized manner 

• Actively participates in daily briefings and meetings 

• Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with hotel standards 

Reservations 

• Confirm reservations and cancellations.  

• Review out-of-order rooms daily.  

• Ensure rates match market codes and document exceptions.  

• Identify any over-commitments.  

• Perform duplicate reservation checks; block rooms.  

• Complete Rooms Controller checklist.  

• Coordinate pre-registration and pre-key preparation for groups with contracted pre-key services, including airline crews and other designated groups. 

• Use selling techniques to make reservations that support the properties selling strategies.  

• Maximizes yield opportunities and meets revenue goals, as established by leadership. 

• Assign suites, specialty room types, and ADA rooms in advance 

Analysis Duties 

• Manage the processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management. With hotel leadership and revenue management team, implement hotel pricing strategy of transient and group business. 

• Partner with marketing to drive direct business, elevate reputation, and identify future market opportunities and effectively communicate through the organization 

• Ensure daily communication between Reservations and Front Office regarding inventory, and Group/Convention arrival 

• Ensure that inventory - brand availability and overbooking – parameters are monitored. 

• Ensure all FIT promotions are built properly in CRS 

• Responsible for issuing stop sells when needed 

• Building strong partnerships with internal customers and outside vendors 

• Assist DRM to upload STR information through STR and internal report 

• Build all rate codes and oversee Packages 

• Possessing excellent communication and leadership skills and are a strong, creative problem solver 

• Proactive, self-starter who can work well both independently and as part of a team 

• You are confident and have the ability to think clearly and strategically on your feet and under pressure 

• You love to negotiate and create win-win situations for customers, owners, and reservations team alike 

REQUIREMENTS: 

• Minimum of Hospitality, Retail or Services related industries experience preferred 

• Must be able to stand for periods of time (Up to 6 hours)  

• Efficient in Computer and Typing Skills. 

• Ability to lift 50lbs