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Salary:

Position Summary

The Inside Sales Representative/Customer Service Representative is the primary point of contact for inbound calls and customer inquiries. This role is responsible for answering phones, providing excellent customer service, qualifying leads, scheduling appointments, supporting the Outside Sales team members, and proactively contributing to sales growth for Premiere Roofing.

Key Responsibilities

Customer Service & Phone Support

• Answer incoming phone calls promptly and professionally as the first voice of Premiere Roofing.
• Respond to customer inquiries regarding services, appointments, warranties, and general information.
• Provide courteous, knowledgeable support and resolve basic issues or route calls to the appropriate team member.
• Follow up with customers to confirm appointments, job details, and satisfaction after service.

Inside Sales & Lead Management

• Qualify inbound leads by gathering essential information (contact details, property address, roof type/age, issues, timelines, budget, etc.).
• Enter and maintain accurate customer and lead information in the CRM or job management system.
• Schedule inspections and sales appointments for Outside Sales Representatives to maximize their time and success.
• Proactively manage existing customer base and past customers to drive additional sales and referrals.
• Assist in nurturing leads generated from marketing campaigns, website inquiries, social media, and events.

Support for Outside Sales Team

• Coordinate calendars and appointments for the Outside Sales team, ensuring efficient routing and minimal downtime.
• Prepare and send proposals, estimates, and supporting documents as directed by Outside Sales.
• Monitor and report on lead sources, appointment conversion, and closing rates to support sales goals.

Administrative & General Duties

• Maintain organized records, files, and digital documentation.
• Assist with outbound confirmation calls, reminder calls, and essential customer communication.
• Support basic office tasks such as email management and coordinating with the sales team.

Qualifications

Required:

• Strong phone presence with clear, professional communication skills.
• Excellent listening, problem-solving, and organizational skills.
• Comfortable discussing pricing ranges, scheduling, and services with customers.
• Proficiency with basic computer skills (email, spreadsheets, CRM/dispatching software or willingness to learn).
• Ability to multitask in a fast-paced environment and handling call volume.
• Positive, team-oriented attitude and strong work ethic.

Preferred:

• Experience in roofing, construction, home services, or related trades (but not necessary)
• Familiarity with CRM Bilingual (English/Spanish) is a plus.

Work Schedule

• MondayFriday, 8:00am5:00pm, with occasional overtime as needed

Compensation & Benefits

• Competitive compensation with Bonuses/commission opportunities based on qualified leads, appointments set, or sales performance
• Benefits: health, dental, vision, PTO, holidays, 401k