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63 Apptad Jobs Hiring Near You

Apptad Inc

sale representative

Shawnee, OK · On-site

ABOUT US Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and ...

Apptad, Inc.

Apptad - Network Technician

Minot, ND · On-site

$20.75 - $26.75/hr

Job Title: Network Technician Location: - Minot, ND 58701 - Onsite JD Below:- * Need experience in Cisco and fiber • Four (6) plus years of experience on supporting and managing network ...

Apptad, Inc.

Apptad - Network Technician

Covington, LA · On-site

$20.25 - $26/hr

Job Title: Network Technician Location: Covington, LA 70433 - Onsite Qualifications: • Four (4) plus years of experience on supporting and managing network infrastructure and network related ...

Apptad, Inc.

Apptad - Desktop Support Technician

Buffalo, NY · On-site

$19.50 - $25/hr

TITLE : Desktop Support Technician Location : Buffalo, NY 14203 - Onsite DOMAIN: Healthcare (Hospitals, Clinical Locations, Research Centers, Corporate Offices) WORK MODEL: Onsite / Field-Based ...

Apptad

Customer Support

South Charleston, WV · On-site

$14.75 - $19/hr

Job Title: Agent/ Customer Service Representative Location: South Charleston, WV Day shift: 8 AM EST - 8 PM EST The candidate should be comfortable working any shift from 8 AM EST - 8 PM EST (Monday ...

Apptad

Call center agents

Farmers Branch, TX · On-site

$17/hr

Description: Tax Research Analyst Location: Onsite - Dallas, TX 75234, USA Position Type: Temp-to-Hire (Conversion in 90 days, no fee) Openings: 4-5 Resources Pay Rate: $17.00/hr (W2) Fixed to any ...

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Apptad Jobs Information

What makes Apptad an attractive place to work?

Apptada is a reputable company in the technology industry, known for its innovative approach to software development and customer-centric solutions. The company's work environment is characterized by a collaborative atmosphere, with opportunities for employees to engage in creative problem-solving, continuous learning, and professional growth. Joining Apptada offers the chance to contribute to the development of cutting-edge technology and be part of a dynamic team that values innovation, teamwork, and employee development.

What are the most popular cities for Apptad jobs?

What are the most popular states for Apptad jobs?

What are the most popular job types at Apptad?

What are the most popular categories at Apptad?

Infographic showing various job openings at Apptad in the United States as of September 2026, with employment types broken down into 41% Full Time, 1% Part Time, 57% Contract, and 1% Nights. Highlights an 74% Physical, and 26% Remote job distribution.

Team Lead Call Center at Cincinnati, OH (Onsite)

Cincinnati, OH • On-site

Apptad Inc
IT Services • 501 - 1,000 employees
Learn more about Apptad Incexternal

$22 - $23/hr

Contractor

Re-posted 7 days ago

Job description

Job Title: Team Lead – Call Center
Location: Cincinnati OH 45227 (On-site role)

Work Schedule: Any 8-hour shift between 8 AM EST – 8 PM EST (Monday-Friday) and mandatory 1-2 hours of overtime on Monday

Pay: $22-$23/hr on C2C

Must Have Experience: Call Center, Customer Support and Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.

Reports To: Delivery Manager


GENERAL FUNCTION

First level of management in the Call Center Department. Works under close supervision of the Call Center Manager. Promotes outstanding customer service, facilitates workflow, monitors productivity, and ensures staff compliance with Bancorp policies and procedures.
 

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Coordinate and supervise day-to-day workflow in the Call Center.
  • Monitor Call Center activity to ensure customer service and production standards are met and maintained. Work with other members of the management team to address problems when they arise.
  • Prioritize work and delegate tasks to ensure proper coverage of functions, including assisting as part of a team in the overall management of call flow.
  • Oversee and assist in resolving escalated operational and customer service issues. Forward staff suggestions for improvement to other members of the Call Center management team.
  • Oversee post-classroom training of new hires, ensuring a full understanding of departmental procedures, Bank procedures, and Bank products and services. Promote teamwork and cross-training among employees.
  • Responsible for the development and motivation of staff and ensuring they have the necessary resources to perform their jobs effectively.
  • Continually identify and implement process improvements and work efficiencies to enhance Call Center performance.
  • Encourage and develop employees' sales skills. Promote cross-selling and upselling of products and services.
  • Conduct telephone quality monitoring reviews and meet with Quality Analysts to discuss findings. Provide feedback and coaching based on quality monitoring results and Voice of Customer feedback.
  • Identify individual and group training needs and collaborate with the management team to develop effective improvement plans.
  • Monitor employee attendance and ensure accuracy of hours worked prior to payroll submission.
  • Demonstrate expert knowledge of banking products and services.
  • Assume periodic responsibility for managing the entire shift, including nights and weekends.
  • Oversee specific departmental projects as assigned.
  • Participate in internal or external departmental rotations for development purposes.
  • Continuously learn and enhance knowledge of Bank products and services.
  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

  • Providing timely, candid, and constructive performance feedback.
  • Developing employees to their fullest potential and providing challenging opportunities that support career growth.
  • Building and maintaining an appropriate talent pool to ensure adequate bench strength and succession planning.
  • Recognizing and rewarding employees for accomplishments and contributions.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • Bachelor's degree or equivalent experience required.
  • 0-2 years of supervisory experience, preferably in a customer service environment.
  • Banking operations experience in the specified area or a comparable area preferred.
  • Excellent verbal and written communication skills.
  • Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
  • Leadership skills, initiative, a detail orientation, strong analytical skills, and decisive decision-making skills.
  • Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.
  • Ability to multi-task and be flexible.
  • Excellent organization and project management skills.
 
 

 

ABOUT US 

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data.

With an effort to enable our customers the ability to solve biggest problems within their organization.We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

OUR MISSION

Customer Focus: We listen carefully to the needs of our clients so that we know what’s important for their business and can design a customized solution for their business.

Innovation: As a firm, we believe in constantly upgrading ourselves and improving our solutions to adapt to the changing landscape of technology.

Accountability and Ethics: We believe in taking our commitments as seriously as our customers and living up to them while building trust for a long term business relationship.

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About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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