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60 jobs near Columbus, OH

Apple

Digital Merchandising Specialist

Austin, TX

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn ...

Apple

ASO Readiness Program Manager

Cupertino, CA · On-site

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn ...

Apple

ASO Readiness Program Manager

Cupertino, CA

$119K - $225K/yr

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn ...

Apple

Digital Merchandising Specialist

Austin, TX · On-site

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn ...

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Showing results 21-40

Manager, Apple Store Online Digital Program Management

Apple

Austin, TX • On-site

Full-time

Posted 9 days ago

Apple rating

8.1

Company rating: 8.1 out of 10

Based on 681 frontline employees who took The Breakroom Quiz

6th of 30 rated technology retailers

Job description

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Our Customer Systems and Support (CSS) team within ASO is responsible for partnering cross functionally to deliver scalable, efficient, and customer centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs.
Description
As a Project and Program leader, you will lead a team of senior project managers responsible for Apple's most complex, high-impact initiatives across Retail Online and the global Retail Contact Center ecosystem. You will shape direction, elevate performance, and build the systems, people, and partnerships that enable world-class delivery.
You are a strategic operator and inspirational people leader - someone who thrives in complexity, brings clarity to ambiguity, and mobilizes teams toward ambitious outcomes. You know how to influence without authority, build deep trust across functions, and drive alignment at senior levels. You balance decisiveness with empathy, ensuring that teams feel both challenged and supported.
Minimum Qualifications
10+ years of experience leading complex, cross-functional programs in technology, eCommerce, or Contact Center environments.
5+ years of proven success managing and developing teams or managers, with a focus on driving clarity, accountability, and measurable business outcomes.
Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.
Deep strategic and technical knowledge in eCommerce and/or Contact Center technologies (ex. payments/financing applications, order maintenance tools, fulfillment and order management, Agentic AI solutions, telephony/chat/video systems and infrastructure).
Preferred Qualifications
Deep understanding of the Software Development Life Cycle (SDLC) and strong technical fluency in contact centre and enterprise systems.
Known for building trusted cross-functional relationships and influencing outcomes without direct authority.
Uses data and insight to frame risk, surface opportunities, and guide decision-making.
Anticipates issues, acts with urgency, and rallies teams to navigate ambiguity with clarity and focus.
Exceptional communication and storytelling abilities across all organizational levels.
PMP or Certified Scrum Master preferred; Master's degree or equivalent experience a plus.
Models inclusion, curiosity, and respect for diverse perspectives - reflecting Apple's values in daily leadership.

What Apple employees say

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About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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