Appenate

The Opportunity

Be part of a lean, agile and exciting team that is globally focused and working with cutting-edge mobile and cloud technologies.

Being a small company, we expect all team members to learn fast and play at a high level.

To join us, you must be self-starting, disciplined and able to communicate well.
 

We are looking for applications from candidates based in one of the following states: Florida, Indiana, Idaho, or Washington.

We connect and communicate via online tools, so you'll be in regular contact with the whole team. You'll also be provided with whatever equipment you need to be productive. This role offers an opportunity for you to learn and grow as the company expands, and you'll be working with smart, driven people who are building world-beating software.

Role & Requirements

Our platform is used by customers ranging from SMEs to the IT channel (software vendors, solution providers, system integrators, enterprise IT departments)

We're looking for someone who loves helping customers solve problems and enjoys showing folks how to get the most out of our platform.

Key requirements:

• IT Diploma or Degree.
• Excellent written and spoken English (you'll be in contact with customers from around the world, so this is critical).
• Experience in software implementation, cloud service configuration, solutions consulting and/or IT customer support.
• Self-starter with proactiveness, enthusiasm, flexibility, and motivation – able to work effectively without regularly needing to be told what to do.
• Proof of previous client interaction would be advantageous.
• Diligence in all work aspects, analytical and a strong attention to detail.
• Ability to find answers unassisted and to learn rapidly.
• A very good, reliable internet connection for customer and internal communications.

Duties will include:

• Developing an expert level of understanding of the Appenate platform and offering.
• Ticket Management (point of contact for allocated tickets).
• Logging Support tickets on behalf of customers as necessary, ensuring that they receive the required assistance for their issue/problem/query 
• Educate the client on new and existing features and how to get the most out of our platform.
• Schedule customer troubleshooting sessions as required (in conjunction with our success team).
• Replicate customer issues and collaborate with our support team/developers to resolve them.
• Attend bi-annual retreats (one in the USA and one international).
• Perform product testing when needed.

Salary starts at $52,000 per year (NEG) and will increase based on your experience, fit and performance going forward. Benefits include 401k match, health insurance, company-sponsored computer equipment, and three weeks paid vacation.