Description POSITION SUMMARY The Member Services Manager is a critical function on API's Product/ College and University Services Team. You will own the member relationship from onboarding ...
Api
20 Api Jobs Hiring Near You
Description POSITION SUMMARY The Member Services Manager is a critical function on API's Product/ College and University Services Team. You will own the member relationship from onboarding ...
Contract Analyst
New Brighton, MN · On-site
$69K - $84K/yr
The Contract Analyst is a shared-service role responsible for supporting APi Inc.'s contract review, administration, customer onboarding, vendor terms coordination, licensing support, and commercial ...
Contract Analyst
New Brighton, MN · On-site
$69K - $84K/yr
The Contract Analyst is a shared-service role responsible for supporting APi Inc.'s contract review, administration, customer onboarding, vendor terms coordination, licensing support, and commercial ...
Senior Project Manager
New Brighton, MN · On-site
The Senior Project Manager (SPM) within APi's National Roofing and Siding line of business oversees a portfolio of concurrent projects, including the most complex and highest-risk work in the line of ...
Senior Project Manager
New Brighton, MN · On-site
The Senior Project Manager (SPM) within APi's National Roofing and Siding line of business oversees a portfolio of concurrent projects, including the most complex and highest-risk work in the line of ...
At API, we believe global education has the power to transform lives. Our team works collaboratively to design innovative programs that help students develop global perspectives, build meaningful ...
At API, we believe global education has the power to transform lives. Our team works collaboratively to design innovative programs that help students develop global perspectives, build meaningful ...
Product Marketing and Training Manager
Austin, TX · On-site +1
$152K/yr
Support demand generation with high-impact messaging aligned to API mission and student participation priorities. Training & Enablement Programs (30%) * Own the strategy, design, and execution of ...
Product Marketing and Training Manager
Austin, TX · On-site +1
$152K/yr
Support demand generation with high-impact messaging aligned to API mission and student participation priorities. Training & Enablement Programs (30%) * Own the strategy, design, and execution of ...
Purchasing Coordinator
New Brighton, MN · On-site
$21.25 - $28.50/hr
The Purchasing Coordinator is responsible for providing organizational support to the purchasing department of API Construction Company. This role is essential in maintaining efficient and effective ...
Purchasing Coordinator
New Brighton, MN · On-site
$21.25 - $28.50/hr
The Purchasing Coordinator is responsible for providing organizational support to the purchasing department of API Construction Company. This role is essential in maintaining efficient and effective ...
Site Safety Professional
New Brighton, MN · On-site
This position will require relocation to an API Construction job site in Idaho Falls, Idaho. Project durations typically last from 8 to 24 months; upon completion of a project Site Safety Coordinator ...
Site Safety Professional
New Brighton, MN · On-site
This position will require relocation to an API Construction job site in Idaho Falls, Idaho. Project durations typically last from 8 to 24 months; upon completion of a project Site Safety Coordinator ...
Travel to project sites, or other APi Inc company locations as needed Responsibilities: * Analyze and translate data into insights to assist in building strategic sales initiative plans and assess ...
Travel to project sites, or other APi Inc company locations as needed Responsibilities: * Analyze and translate data into insights to assist in building strategic sales initiative plans and assess ...
This position plays a critical role in aligning API's career programming strategies with organizational goals, forming academic partnerships, and overseeing a range of student-related administrative ...
This position plays a critical role in aligning API's career programming strategies with organizational goals, forming academic partnerships, and overseeing a range of student-related administrative ...
Accounts Payable Specialist
Saint Paul, MN · On-site
$21.50 - $27.50/hr
Travel to project sites, or other APi Inc company locations as needed. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to ...
New
Accounts Payable Specialist
Saint Paul, MN · On-site
$21.50 - $27.50/hr
Travel to project sites, or other APi Inc company locations as needed. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to ...
New
Estimator 1 and 2
New Brighton, MN · On-site
$75K - $113K/yr
Travel to project sites, or other APi Inc company locations as needed Physical Requirements : The physical demands described here are representative of those that must be met by an employee to ...
Estimator 1 and 2
New Brighton, MN · On-site
$75K - $113K/yr
Travel to project sites, or other APi Inc company locations as needed Physical Requirements : The physical demands described here are representative of those that must be met by an employee to ...
APi Inc. is a national scope contractor working extensively across the Lower 48 and occasionally in Canada. Field Management requires a full-time presence at the jobsite as determined by the company.
APi Inc. is a national scope contractor working extensively across the Lower 48 and occasionally in Canada. Field Management requires a full-time presence at the jobsite as determined by the company.
Assistant Project Manager 1 and 2
New Brighton, MN · On-site
$52K - $78K/yr
Travel to project sites, or other APi Inc company locations as needed Physical Requirements: The physical demands described here are representative of those that must be met by an employee to ...
Assistant Project Manager 1 and 2
New Brighton, MN · On-site
$52K - $78K/yr
Travel to project sites, or other APi Inc company locations as needed Physical Requirements: The physical demands described here are representative of those that must be met by an employee to ...
Project Manager 1 and 2
New Brighton, MN · On-site
$73K - $110K/yr
Travel to project sites, or other APi Inc. company locations as needed Physical Requirements: physical demands described here are representative of those that must be met by an employee to ...
Project Manager 1 and 2
New Brighton, MN · On-site
$73K - $110K/yr
Travel to project sites, or other APi Inc. company locations as needed Physical Requirements: physical demands described here are representative of those that must be met by an employee to ...
Responsible for monitoring and establishing team goals and metrics and ensuring API standards for customer service are met * The Director works closely with the Director of Student Financial Services ...
Responsible for monitoring and establishing team goals and metrics and ensuring API standards for customer service are met * The Director works closely with the Director of Student Financial Services ...
POSITION SUMMARY API is growing! We are looking to hire an experienced Student Financial Services Senior Director who will play a key role within the Company. Reporting to VP Advising & Coaching ...
POSITION SUMMARY API is growing! We are looking to hire an experienced Student Financial Services Senior Director who will play a key role within the Company. Reporting to VP Advising & Coaching ...
Payroll Manager
New Brighton, MN · On-site
The Payroll Manager oversees the end-to-end payroll cycle for all employees across APi Inc. with mixed pay frequencies, performs substantive payroll review prior to Controllership/Accounting sign-off ...
Payroll Manager
New Brighton, MN · On-site
The Payroll Manager oversees the end-to-end payroll cycle for all employees across APi Inc. with mixed pay frequencies, performs substantive payroll review prior to Controllership/Accounting sign-off ...
Description POSITION SUMMARY The Director of Member Acquisition Marketing partners with key stakeholders to achieve the financial and strategic objectives of API's Member Acquisition business. This ...
Description POSITION SUMMARY The Director of Member Acquisition Marketing partners with key stakeholders to achieve the financial and strategic objectives of API's Member Acquisition business. This ...
Construction Manager
New Brighton, MN · On-site
$75K - $113K/yr
APi is a national scope contractor working extensively across the Lower 48 and occasionally in Canada. Construction Management requires a full-time presence at the jobsite as determined by the ...
Construction Manager
New Brighton, MN · On-site
$75K - $113K/yr
APi is a national scope contractor working extensively across the Lower 48 and occasionally in Canada. Construction Management requires a full-time presence at the jobsite as determined by the ...
AI Knowledge Base Coordinator
$17 - $22/hr
Description You MUST reside in the Austin, Texas Metropolitan area to be considered for this position. Additionally, we do not sponsor any type of Visa. POSITION SUMMARY We are looking for an AI ...
AI Knowledge Base Coordinator
$17 - $22/hr
Description You MUST reside in the Austin, Texas Metropolitan area to be considered for this position. Additionally, we do not sponsor any type of Visa. POSITION SUMMARY We are looking for an AI ...
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Posted 5 days ago
Job description
Description
POSITION SUMMARY
The Member Services Manager is a critical function on API's Product/ College and University Services Team. You will own the member relationship from onboarding, technology integration, and ongoing engagement with members to support technology adoption and the growth of student participation. This role involves proactive outreach, training, data management, and feedback collection to enhance member experience and retention.
WHAT YOU WILL BE DOING
Key Responsibilities:
- Facilitate a structured onboarding process tailored to the members' needs to onboard them to our programming offerings, APIConnect Technology, and services offered to grow their student participation
- Manage all post member acquisition activity for members through strong relationship-building, product knowledge, planning and execution
- Function as the member advocate and the voice of members to provide internal feedback on how we can better serve our member schools and their students both in programming and product
- Maintain a deep understanding of APIConnect in order to implement APIConnect on behalf of member schools
- Assist with APIConnect implementation including branded site setup, adding users and programs from the global catalog to their branded site
- Review and maintain Via TRM and TD accuracy if members use those systems and consult with members on best practices on maintaining these systems and presenting API programming
- Promote the entire portfolio of core API programs (study, intern, virtual, domestic) among U.S. Institutions within assigned portfolio
- Set up and maintain member owned program sessions in APIConnect
- Offer ongoing education through webinars, help articles, and training sessions housed in a member knowledge base
- Identify members at risk of disengagement and provide targeted support
- Project manage all ongoing work with members and our internal teams
- Be the subject matter expert on programming to help increase usage of API programming
- Train and mentor student alumni ambassadors and API employees that are advising and coaching students
- Track feature usage and identify gaps in member engagement.
- Proactively introduce new features and best practices to members.
- Collaborate with Product and Marketing teams to ensure feature adoption campaigns are effective
- Effectively leverage and connect other API teams like Advising & Coaching, Customized Programming Team, Internships, and Marketing to best support your member
- Provide quarterly reports on member engagement, usage, and satisfaction.
- Track member success stories to share with prospective members.
- Ensure RFP requests are followed through on by applicable teams for existing members (UR, Customized, and Internships)
- Track and lead APIConnect contract renewals for your dedicated member portfolio
- Ensure non member schools in your portfolio have the support necessary to serve their students attending API programs
Requirements
QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
- Experience using digital workflows/project management software/ and Salesforce CRM
- Proven ability to analyze data, report on key metrics, and develop strategic recommendations
- Demonstrated proficiency in presenting in both small and large group settings
- Demonstrated active listening and superior relationship building skills
- High intellectual curiosity, drive, determination, self-confidence and persuasion skills
- Ability to work independently and collaborate effectively across teams
- Ability to travel via plane, automobile and/or trains for conferences, client meetings, fairs, and team offsites as necessary
KEY EDUCATION AND CERTIFICATIONS
- Bachelor's Degree in related fields required
- Excellent, proven organizational skills, including strong attention to detail and managing multiple projects simultaneously
- 4-8 years of experience in client services/account management
- 2-4 years in higher education is a plus
About Api
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