Apex Heli Support

Job Title:In-house Ski Technician / SkiValetAttendant-Aspen Ski Resort

Location:Aspen, Colorado

Terms:Seasonal,full andpart timeroles available

Pay:$23/hourbase wage, plus tips.

Requirements:

Expectweekendsand holiday work. Daily operations broken into morning and evening shifts. Nopreviousexperiencerequired!

About Us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers,partnersand team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and funabove all else. Our mission is to make ski vacations convenient by tapping into our shared passion,culture,and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple,remainingcuriousand giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, wedon'tstop there. Our culture is about being a part of something bigger. Whetherit'scontributing to our net zero climate initiatives, building lifelong friendships or making acustomer'svacation memorable, a job at Ski Butlers will be the best decision you make.

AbouttheRole

Valet technicians are the face of Ski Butlers at our on-sitehotelservice center locations.This role aims to provide a seamless experience for all hotel guests usingthe hotel'sskier services.From arrival to departure, valet technicians' welcome guests to the resort, store their equipment for daily use, work with hotel teammembers,and create a genuine personal hospitality experience unlike any other.

Perks and Benefits:

• Free Alterra Mountain Company EmployeePass

• Unlimited access to all AlterraMountainCompanyowned resorts, subject to blackout dates

• Ability to upgrade toFullor BaseIkon Pass at heavily discounted rate

• Full Aspen Premier Pass for FT Employees (32 hours)

• Ski at all 4 mountains, no blackout dates

• IncludesIkon Base Pass

• Unlimited: Eldora, Copper (+ other resorts out of CO)

• 5 days at Select Resorts

• Discounted access to 500+ industry brands

• Generous discounts to Rossignol/Dynastar/Lange equipment

• 401K benefit and match for ALL staff members over 18 years old

• Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.

• Comprehensive Employee Assistance Programs, emotionalwellbeingand work-life balance resources to keep you at your best.

Primary Responsibilities

• Uphold brand standards through exceptional customer service while meeting our Key Customer Requirements:

• KCR #1:On Time - arriving within 5 minutes of the agreed upon time

• KCR #2:Communication - setting clear expectations around the entire scope of service

• KCR #3:Equipment - choosing the right equipment for each guest given their skills and current conditions at the resort

• Providetimely,accurateplacement and retrieval of guest's skis and other related stored equipment

• Support:assistguests with fitting and adjusting Ski Butlers equipment as needed

• Assistguests with relevant informationregardingresort operations, meeting areas, on-site hotel amenities,transportationand local mountain town knowledge

• Setting up the next shift and future team members for success

• Enhance the overallskier experience

Secondary Responsibilities

• Basic ski/snowboard tuning,waxingand general equipment maintenance

• Making/Answering customer phone callsand face-to-face questionswith a positive and inviting tone of voice

• Anticipating guest needs

• Snow removal

• Re-stock amenities

• Ability to work confidently in afast-pacedenvironment

SkiButlersis a standalone business within Alterra Mountain Company's family of mountain destinations.

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.