Apcurium

Dispatch Science is making the boring... extraordinary! We're an ultra-modern delivery management software created to help carriers and shippers survive and thrive in today's "I want it delivered, I want it now, and I want free shipping" world. We've used the cloud, mobile devices, cutting-edge algorithms, and beautifully designed interfaces to re-imagine the delivery experience, from consumer to driver and everyone in between.
We're seeking a Senior Implementation Consultant to join our team and implement our new SaaS solution for logistics businesses. As a Senior Software Implementation Consultant, you will be responsible for configuring and implementing sophisticated logistics software that will meet and exceed customer requirements. Success means that each customer becomes a glowing reference with the technology to crush their competition.
Responsibilities:

• Manage and cultivate existing relationships with customers
• Work with our customers to understand their business processes, and translate them into functional requirements
• Configure and implement our logistics solution per each client's requirements
• Gather and document 3rd partyintegration requirements
• Understand how our software works and keep up-to-date on product releases
• Act as a trusted advisor to the customer and design solutions tailored to their complex business needs
• Provide training and onboarding instructions to our clients
  
• Ensure adherence to a structured software development life-cycle
• Follow-up on issues reported by our customers

Qualifications:

• At least 5 years experience in a similar position
• Experience implementing complex software solutions such as ERP or TMS
• Experience in transportation, logistics or supply chain industries is a strong asset
• Knowledge of how databases and web services work
• Responsible, autonomous, organized, meticulous, quick and efficient
• Effective communication and organizational skills
• University degree in engineering is an asset
• Perfect communication skills in English, both written and oral
  

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Dispatch Science est a la recherche d'un Consultant Principal en Implantation desirant joindre son equipe afin d'implanter et de supporter sa nouvelle solution SaaS pour les entreprises de logistique. En tant que Consultant Principal en Implantation Logiciel, vous serez responsable de la configuration et de la mise en uvre d'un logiciel de logistique qui repondra aux exigences de chaque client. La satisfaction et le succes que genere le logiciel pour le client constitue le cur de la reussite de cette fonction.
Responsabilites :

• Developper et gerer les relations avec les clients
• Comprendre et documenter lesbesoins et les processus operationnels des clients
• Configurer et implanter le logiciel
• Rassembler et documenter les besoins d'integration aux systemes des tiers
• Comprendre le fonctionnement du logiciel et se tenir au courant des mises a jour du produit
• Agir a titre de conseillerpour le client et proposer des solutions adaptees a leurs besoins
• Offrir uneformation de demarrage a nos clients
  
• Faire le suivi des problemes signales par les clients

Qualifications:

• Au moins 5 ans d'experience dans un poste similaire
• Experience en implantation de solution logicielle
• Une experience dans les industries du transport, de la logistique ou de la chaine d'approvisionnement est un atout majeur
• Connaissance du fonctionnement des bases de donnees et des services Web
• Responsable, autonome, organise, meticuleux, rapide et efficace
• Communication efficace et competences organisationnelles
• Diplome universitaire en ingenierie est un atout
• Excellentes capacites de communication en anglais, a la fois ecrite et orale