Anytime Storage Property Management

Anytime Storage Property Management (ASPM) is a leader in self-storage property management, development, communication software solutions, and owner-operated facilities. We specialize in developing, owning, and managing both internally owned and third-party properties across the United States. Leveraging expertise in self-storage, real estate, finance, investment, software development, and construction, ASPM integrates innovative technology through our proprietary Remote Concierge Manager (RCM) platform to enhance customer service and communication.

Our mission is to operate technology-forward remote-managed facilities efficiently, delivering modern, community-focused self-storage solutions that provide exceptional value to customers and strong financial returns for partners. ASPM is committed to offering secure, accessible, and cost-effective storage services tailored to the diverse needs of tenants and facility owners.

We empower third-party operators to achieve greater operational efficiency, customer satisfaction, and profitability through strategic marketing, cutting-edge technology, and superior facility management. At ASPM, we foster an inclusive and diverse workforce and uphold equal opportunity for all.

Job Description - Remote Concierge Manager:

Role Overview:

Anytime Storage is seeking an energetic, motivated, and detail-oriented individual to join our team as a Remote Concierge Manager. This full-time, customer-facing role is based in one of our offices (Tucson, AZ or Longview, TX) and supports our portfolio of self-storage properties through a modern, remote-managed operations model.

As a key member of our Remote Concierge Manager (RCM) team, you will serve as the first point of contact for tenants and prospects via phone and video. You will manage day-to-day customer service tasks including leasing units, taking payments, resolving customer inquiries, and coordinating with on-site teams to ensure an exceptional customer experience.

Who you are:

• You’re a strong communicator, both on the phone and through video.
• You’re tech-savvy and comfortable using multiple software platforms at once.
• You thrive in a fast-paced, remote support role and are passionate about delivering excellent service.
• You’re detail-oriented, dependable, and organized in your work.
• You have a positive attitude, love solving problems, and enjoy helping others.
• You are a self-starter who takes initiative and learns quickly.

Key Responsibilities:

• Answer inbound customer calls and video chats for multiple property locations using our virtual RCM platform.
• Guide potential customers through the rental process, including unit selection, pricing, and completing lease agreements.
• Process payments, deposits, and refunds accurately through our property management system.
• Respond to inquiries about unit availability, account status, billing questions, gate access, and general facility operations.
• Coordinate with on-site caretakers and maintenance teams to resolve issues and complete requests.
• Maintain clear records and documentation of all customer interactions.
• Follow up with leads and missed calls using call-back procedures and PMS tools.
• Support delinquency outreach and collection calls when necessary.
• Assist with administrative tasks including data entry and updating customer account records.

What You’ll Bring:

• 1–2 years of experience in customer service, retail, call center, or property management roles.
• Strong verbal communication and interpersonal skills.
• Comfortable with remote/video communication and handling multiple customer interactions daily.
• Proficient with technology and software platforms (experience with PMS or property management software is a plus).
• Ability to multi-task, stay organized, and manage time effectively in a remote environment.
• Must pass a full background check prior to starting.
• Bilingual (English/Spanish) is a plus.

Compensation and Benefits:

• Full-time, hourly position with competitive pay
• 100% company paid health, vision, dental insurance for employee
• 2 weeks paid vacation and 3 paid sick days (PTO)
• Opportunities for advancement in a growing, tech-driven self-storage company
• Supportive team environment with ongoing training and development
• Reimbursement for work-related technology (as applicable)