In this role, you'll serve as the welcoming first point of contact for the public and all UPMC Somerset departments, supporting both routine and emergency communications. This is a casual, asneeded position designed to help fill schedule gaps, with varying shifts in a department that operates 24/7/365.
Responsibilities
- You'll answer multiple telephone lines while delivering professional, friendly customer service and using required phrasing on every call.
- You'll quickly assess caller needs (requested extension, information, or service) and transfer calls accurately.
- You'll initiate voice pages, process emergency codes and STAT pages, and provide updates on pages in progress.
- You'll share physician oncall information and dialing instructions with patients and callers as requested.
- You'll support multiple answering service clients by following individualized protocols.
- You may complete system data entry when needed.
- You may assist with training new telephone/switchboard operators.
- High school graduate or equivalent.
- 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
- Must be able to work all shifts, 7 days a week.
- Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
Licensure, Certifications, and Clearances:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran