Quality Assurance Manager
Mequon, WI · On-site
At Home Helpers Home Care, exceptional care starts with compassion, integrity, accountability, and a genuine commitment to improving the lives of the people we serve. We're looking for a hands-on ...
Ana Home Care
4 jobs near Columbus, OH
Quality Assurance Manager
Mequon, WI · On-site
At Home Helpers Home Care, exceptional care starts with compassion, integrity, accountability, and a genuine commitment to improving the lives of the people we serve. We're looking for a hands-on ...
Lead Caregiver
Mequon, WI · On-site
$20 - $22/hr
Job Overview Home Helpers WI Lead Caregiver Role was created to help give our New and Existing Clients Exceptional Care with the intent to grow the business. The Lead Caregivers will be a member of ...
Lead Caregiver
Mequon, WI · On-site
$20 - $22/hr
Job Overview Home Helpers WI Lead Caregiver Role was created to help give our New and Existing Clients Exceptional Care with the intent to grow the business. The Lead Caregivers will be a member of ...
Caregiver
Mequon, WI · On-site
$16 - $18/hr
At Home Helpers of Greater Milwaukee, we understand that your passion for care starts with OUR CARE for YOU because when you THRIVE, they FLOURISH! Home Helpers of Greater Milwaukee is seeking loving ...
Caregiver
Mequon, WI · On-site
$16 - $18/hr
At Home Helpers of Greater Milwaukee, we understand that your passion for care starts with OUR CARE for YOU because when you THRIVE, they FLOURISH! Home Helpers of Greater Milwaukee is seeking loving ...
Caregiver
Burlington, WI · On-site
$16/hr
Here at Home Helpers W I, we've got you covered! Benefits: * PTO * Paid training * Medical, Vision ... care and hygiene * Help clients with physical therapy exercises * Plan and prepare meals with ...
Caregiver
Burlington, WI · On-site
$16/hr
Here at Home Helpers W I, we've got you covered! Benefits: * PTO * Paid training * Medical, Vision ... care and hygiene * Help clients with physical therapy exercises * Plan and prepare meals with ...
Full-time
Posted 10 days ago
Job description
Protect the quality of care. Strengthen the caregiver experience. Make a meaningful impact every day.
At Home Helpers Home Care, exceptional care starts with compassion, integrity, accountability, and a genuine commitment to improving the lives of the people we serve. We're looking for a hands-on, relationship-focused Quality Assurance Manager to help ensure every client and caregiver receives the highest level of service.
This leadership role works closely with clients, caregivers, and our office team to monitor service quality, resolve concerns, coach caregivers, improve processes, and drive continuous improvement across our agency.
Requirements
What You'll Do
HHW212
At Home Helpers Home Care, exceptional care starts with compassion, integrity, accountability, and a genuine commitment to improving the lives of the people we serve. We're looking for a hands-on, relationship-focused Quality Assurance Manager to help ensure every client and caregiver receives the highest level of service.
This leadership role works closely with clients, caregivers, and our office team to monitor service quality, resolve concerns, coach caregivers, improve processes, and drive continuous improvement across our agency.
Requirements
What You'll Do
- Lead agency-wide quality assurance initiatives
- Conduct client visits and caregiver observations
- Investigate concerns and lead service recovery efforts
- Coach and support caregivers in the field
- Build strong relationships with clients, families, and staff
- Monitor quality trends and recommend process improvements
- Partner with leadership to strengthen service delivery and client satisfaction
- Bachelor's degree preferred in Healthcare Administration, Business, Nursing, Social Services, Gerontology, Quality Management, Organizational Leadership, or a related field
- Previous supervisory, coaching, or leadership experience required
- Home care, healthcare, senior services, quality assurance, customer experience, or operations experience strongly preferred
- Strong communication, problem-solving, conflict resolution, and coaching skills
- Proficient with Microsoft Office and able to learn agency software
- Valid Wisconsin driver's license, reliable transportation, and current auto insurance required
- Ability to travel throughout Mequon, Milwaukee, Ozaukee Counties, with occasional travel to Burlington
HHW212