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Amber Studio

27 Amber Studio Jobs Hiring Near You

Amber Studio

Customer Support Agent with English and French

$19.25 - $25.50/hr

Player Support Agent At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know ...

Amber Studio

Customer Support Agent with English and German

$19.25 - $25.50/hr

Player Support Agent At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know ...

Gralph Architect

Site Survey Specialist

Green Brook, NJ · On-site

$20 - $35/hr

GRA Design Studio is a mid-size architecture & engineer firm working across residential, retail ... Career growth opportunities & professional development assistance (Amber Books subscription ...

Gralph Architect

Site Survey Specialist

Green Brook, NJ · On-site

$20 - $35/hr

GRA Design Studio is a mid-size architecture & engineer firm working across residential, retail ... Career growth opportunities & professional development assistance (Amber Books subscription ...

Anderson Brulé Architects, Inc.

Job Captain

San Jose, CA · On-site

$80K - $90K/yr

ABA Studios is currently seeking a Job Captain to join our growing firm. Selected as the Firm of ... Personal copy of Amber Book ARE Exam Study Guides * Reimbursement for Professional Exams and ...

Anderson Brulé Architects, Inc.

Designer

San Jose, CA · On-site

$70K - $80K/yr

ABA Studios is currently seeking a Designer to join our growing firm. Selected as the Firm of the ... Personal copy of Amber Book ARE Exam Study Guides * Reimbursement for Professional Exams and ...

Gralph Architect

Field Engineer

Green Brook, NJ · Hybrid

... Design Studio, responsible for performing detailed on-site investigations that support project ... Career growth opportunities & professional development assistance (Amber Books subscription ...

Gregory Ralph Architect

Field Engineer

Green Brook, NJ · On-site

... Design Studio, responsible for performing detailed on-site investigations that support project ... Career growth opportunities & professional development assistance (Amber Books subscription ...

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Customer Support Agent with English and French

Remote

Amber Studio
See more jobs at Amber Studioexternal

$19.25 - $25.50/hr

Other

Posted 6 days ago

Job description

Player Support Agent

At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation.

As a Player Support agent, you will be supporting the players of a live game, assisting them with queries regarding account settings, gameplay, purchasing, basic troubleshooting, and other miscellaneous game-related questions they may have. Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us.

First and foremost, one of our core values is culture, and this is reflected in our daily activities. We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us. We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness.

The quest:

  • Provide support and answer inquiries for live players.
  • Gather relevant data from the players, understand the root cause, and offer personalized solutions.
  • Constantly keep yourself updated in terms of game/features/design/procedural changes.
  • Be in tune with the project's productivity and quality targets.
  • Carefully check the backlog and report negative trends as soon as possible.
  • Maintain healthy KPI results on a daily/weekly/monthly basis.

The skills:

  • Native level of fluency in written and spoken French.
  • High level of fluency in written and spoken English.
  • Excellent written and verbal communication skills.
  • At least 1 year of working experience in customer service, player support, or contact center.
  • Hands-on experience with contact center processes, tools, and multilingual support.
  • Innovative and passionate about delivering the best user experiences possible.
  • Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
  • Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
  • Video games knowledge.
  • Technical support experience in a customer-focused role is preferred, but not essential.

Nice to have:

  • iOS/Android/Switch/PlayStation/PC experience.
  • Ability to work in a multicultural environment.
  • Game support knowledge.

The reward:

  • A fun and dynamic industry where you can make a difference.
  • Additional days off - according to Amber's internal policy.
  • Professional and friendly work environment.
  • An attractive salary package with private medical services.
  • Awesome and talented colleagues.
  • Support from all your teammates.
  • Access to training and learning programs.

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