Altitude Technology Solutions

15 jobs near Columbus, OH

Service Delivery Manager in San Jose, CA

ALTITUDE TECHNOLOGY SOLUTIONS

San Jose, CA • On-site

Contractor

Re-posted 6 days ago


Job description

Hello,
Greetings,
Hope you are safe & healthy.
 
My name is Kundan Mishra. I am a Technical Recruiter with Altitude Technology Solutions (ATS) INC.
The purpose of this email is to serve as an invitation to discuss the opportunity below with our customer that I think you or your candidate would be a great fit for.
 
Position: Service Delivery Manager
Location: San Jose, CA (Onsite)
 
Job Description
The Service Delivery Manager will be responsible for managing day-to-day operations, driving service excellence, and maintaining strong customer relationships. Key responsibilities include managing end-to-end service delivery to ensure adherence to SLAs and KPIs, serving as the primary escalation point for clients, and coordinating with cross-functional teams. Additionally, the role involves writing SOWs/COs, running QBRs, connecting with onshore teams, and conducting regular service reviews to track operational metrics.

Qualified candidates should possess the following:

  • 5+ years of experience in service delivery or operations within the IT/consulting sector.

  • Expertise in Excel and PowerPoint, paired with superb communication skills.
  • Strong stakeholder management skills and the ability to manage escalations in a fast-paced environment.
  • Familiarity with ITIL or Service Management processes (certification is preferred).

Thanks & Regards

Kundan Mishra
Sr. Technical Recruiter
k.mishra@atsitinc.com