Altair

Food Process Solutions (FPS) is a global leader in the design, fabrication, and installation of hygienic stainless-steel food-processing equipment. We deliver turnkey solutions to customers across Canada, the United States, and international markets.
At FPS, innovation is a cornerstone of our growth. We continually invest in advanced technologies, software platforms, and engineering capabilities to exceed customer expectations. Our culture is built on respect, collaboration, and a shared commitment to engineering excellence and food safety. We strive to be one of the best places to work-where talented professionals can grow, contribute, and make a measurable impact.
Position Scope
The Technical Account Manager is responsible for managing and expanding a portfolio of strategic customer accounts by combining consultative sales execution with deep technical understanding. This role serves as a trusted advisor to customers, aligning FPS's technical solutions with customer operational and business objectives to drive long-term partnerships and sustainable revenue growth.
The ideal candidate is customer-centric, technically astute, and experienced in navigating complex sales environments involving engineering, operations, and executive stakeholders.
Key Responsibilities
Account & Customer Management

• Own and manage a portfolio of strategic and key customer accounts
• Act as the primary commercial and relationship lead for assigned customers
• Build trusted, long-term relationships with stakeholders at all organizational levels
• Conduct regular account reviews, performance check-ins, and strategic planning sessions
• Drive customer retention, contract renewals, and account expansion initiatives

Technical Solution Alignment

• Develop and maintain a strong understanding of FPS products, systems, and capabilities
• Understand customer processes, technical environments, and operational challenges
• Translate customer requirements into tailored technical and commercial solutions
• Collaborate with Sales Applications, Design, and Engineering teams on solution development
• Support technical presentations, demonstrations, pilots, and proof-of-concept engagements

Sales Execution & Revenue Growth

• Identify, qualify, and develop new opportunities within existing accounts
• Lead the sales cycle from opportunity identification through negotiation and contract close
• Prepare proposals, pricing strategies, and commercial terms in collaboration with internal teams
• Meet or exceed assigned revenue, margin, and growth targets
• Maintain accurate pipeline management, forecasting, and reporting

Internal Collaboration & Customer Advocacy

• Serve as the "voice of the customer" within FPS
• Coordinate cross-functional teams including Engineering, Manufacturing, Project Management, and Service
• Proactively manage commercial or technical escalations affecting customer satisfaction
• Ensure smooth transitions from sales to project execution and delivery teams

Customer Success & Value Realization

• Ensure customers achieve measurable business and operational value from FPS solutions
• Monitor solution adoption, performance, and lifecycle engagement
• Identify potential risks to customer satisfaction or retention and implement mitigation plans
• Support onboarding, implementation, and long-term account engagement strategies

Market & Product Insight

• Gather and communicate customer feedback, market intelligence, and competitive insights
• Stay current on industry trends, regulations, and emerging technologies
• Contribute customer-driven insights to product development and innovation discussions

Skill & Qualifications
Required

• Bachelor's degree in engineering, Business, or a related discipline (or equivalent experience)
• Experience in technical sales, account management, or customer-facing roles
• Strong ability to understand and communicate technical concepts and solutions
• Proven success managing complex, consultative sales cycles
• Excellent interpersonal, communication, and presentation skills
• Strong negotiation, influencing, and relationship-building capabilities

Preferred

• Minimum 5 years in experience in industrial equipment, food processing, SaaS, or technology-driven environments
• Background working closely with engineering, operations, or manufacturing teams
• Experience managing enterprise or strategic customer accounts
• Familiarity with CRM platforms, forecasting tools, and structured sales methodologies

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