34 Alpha Omega Jobs Hiring Near You

Job Summary:
Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. They are seeking an experienced Information Technology Support Specialist to provide Tier 1 and Tier 2 technical support in a fast-paced enterprise IT environment, assisting end users with hardware, software, and general IT operational support.
Responsibilities:
• Provide Tier 1 and Tier 2 technical support for desktop systems, laptops, mobile devices, printers, and peripheral equipment.
• Install, configure, image, deploy, and maintain Windows-based workstations and associated equipment.
• Perform basic Windows administration tasks including user account support, password resets, group membership management, and Active Directory administration.
• Respond to requests for technical assistance via phone, e-mail, in person, or the NCEI Jira ticketing application.
• Support walk-up requests from NCEI employees when it is not feasible for the employee to submit a support request.
• Provide incident and problem management for all issues reported by creating, updating, and managing requests.
• Diagnosing and troubleshoot end-user workstation issues and provide appropriate solutions.
• Follow-up with end users to provide status updates meeting expected service level targets.
• Manage and maintain accountability for all physical Government-owned IT property and associated assets.
• Coordinate onboarding and offboarding logistics for arriving and departing NCEI employees, including workstation setup, equipment issuance, and equipment recovery.
• Manage conference room technology and configurations in coordination with Admin LAN staff.
• Administer and maintain inventories of physical IT peripherals and user equipment, ensuring appropriate stock levels are maintained at all times within the MD location.
• Manage, monitor, deploy, track, and recover YubiKeys and associated authentication devices for users throughout their lifecycle.
• Coordinate shipping, receiving, tracking, and disposition of IT assets.
• Configure and establish desk setups and workstation configurations to support operational and user requirements.
• Coordinate office equipment moves, workstation reconfigurations, and physical IT support activities as needed.
• Escalate service requests in accordance with established procedures and document escalation or resolution as appropriate.
• Address assigned incidents and problems in a timely manner, consistent with applicable SLAs and established protocols.
• Work independently and with minimal supervision.
• Adhere to NCEI change, configuration, and security guidelines.
Qualifications:
Required:
• Minimum Years of Overall Experience: 2
• Minimum Years of Specific Experience in Field: 2
• Excellent problem-solving skills and broad understanding of relationships between hardware and applications.
• Professional communication skills with the ability to explain technical concepts to users and customers.
• Ability to follow through on open issues and handle multiple priorities in a fast-paced environment.
• Experience supporting Microsoft Windows operating systems and enterprise desktop environments.
• Familiarity with Active Directory, Microsoft Office / Microsoft 365, desktop imaging, and hardware troubleshooting.
• Experience with IT inventory management and asset tracking.
• Ability to lift and move IT equipment up to 50 lbs.
• Education Requirement with specific field of study: Associate Degree in Information Technology, Computer Science, MIS, Business, or Related Technical Field.
• CompTIA A+, Network+, or similar certification.
• HDI Certificate (Customer Service Representative (HDI-CSR), Support Center Analyst (HDI-SCA), or HDI Desktop Advanced Support Technician (HDI-DAST)).
Preferred:
• Experience supporting Windows 10 and Windows 11 environments.
• Experience supporting conference room technologies and collaboration tools.
• Experience using ITSM ticketing tools such as Atlassian Jira or similar platforms.
• Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support.
• Experience working in enterprise or government IT environments.
Company:
Alpha Omega delivers mission-focused solutions to ensure our nation’s continued global leadership. Founded in 2010, the company is headquartered in Vienna, USA, with a team of 501-1000 employees. The company is currently Late Stage.