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Operations Manager

Aloft Anchorage

Position Summary

The Aloft Anchorage is seeking an energetic, hands-on Operations Manager to help lead our team and deliver an exceptional guest experience. This role is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys developing teams, and is passionate about operational excellence.

The Operations Manager will work closely with the General Manager to oversee daily hotel operations, with a primary focus on Front Office leadership, guest satisfaction, team development, and overall property performance. The successful candidate will lead by example, support multiple departments, and help create a positive and engaging workplace culture.

Essential Duties and Responsibilities

• Oversee Front Desk operations to ensure exceptional guest service and efficient check-in/check-out experiences.
• Manage room reservations, front office systems, inventory, cash controls, and departmental scheduling.
• Recruit, train, coach, motivate, and develop Front Desk associates to achieve high performance standards.
• Foster a culture of hospitality, accountability, teamwork, and continuous improvement.
• Work closely with Housekeeping and Maintenance teams to ensure seamless hotel operations and guest satisfaction.
• Address guest concerns professionally and resolve issues using sound judgment and effective problem-solving skills.
• Ensure compliance with company policies, brand standards, and operational procedures.
• Conduct daily team communications, department meetings, and training sessions as needed.
• Monitor guest feedback and implement strategies to improve service scores and overall guest experience.
• Assist in managing labor costs, payroll accuracy, scheduling, and departmental productivity.
• Maintain a visible presence throughout the hotel and provide hands-on operational support whenever needed.
• Serve as Manager on Duty and respond to operational issues, guest requests, and emergencies as necessary.
• Support company culture, core values, and strategic initiatives.
• Perform other duties and special projects as assigned by the General Manager.

Qualifications

• Minimum one to two years of hospitality leadership experience as a Front Office Manager, Operations Supervisor, Front Desk Supervisor, or similar role.
• Strong leadership, communication, and team-building skills.
• Ability to coach and develop associates while maintaining accountability.
• Excellent guest service and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Proficiency with hotel property management systems and Microsoft Office applications preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays as business demands require.
• Extended-stay hotel experience is a plus.

What We Offer

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off
• Hotel travel discounts
• Growth and advancement opportunities within a growing hospitality company

Notice

Hospitality is a 24-hour, 7-day-a-week business. Team members must maintain a professional, service-oriented attitude at all times and be willing to work a flexible schedule based on operational needs.

All associates are required to comply with JL Hospitality Management policies and procedures to ensure the safe and efficient operation of hotel facilities.

Equal Opportunity Employer

JL Hospitality Management is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.