Ally Restoration

Office Manager

Position Title: Office Manager
Location: Burlington, MA
Employment Type: Full-Time

Position Summary

Ally Restoration is seeking a highly organized and motivated Office Manager to oversee the daily administrative operations of our growing restoration and construction company. This individual will serve as the central point of coordination between office staff, project managers, vendors, and subcontractors to ensure projects move efficiently from start to finish.

The ideal candidate thrives in a fast-paced environment, has exceptional organizational skills, communicates professionally, and is comfortable managing multiple priorities simultaneously.

Key Responsibilities

Office Administration

• Manage day-to-day office operations.
• Answer and direct incoming phone calls and emails.
• Maintain organized digital and physical filing systems.
• Order and manage office supplies.
• Develop and improve office procedures and workflows.

Project Coordination

• Assist with scheduling crews, subcontractors, and inspections.
• Track project milestones and deadlines.
• Coordinate permits, Certificates of Insurance (COIs), and required project documentation.
• Maintain project files and ensure all documentation is complete.
• Support project managers with administrative tasks.

Client Relations

• Provide project updates and respond promptly to client inquiries.
• Maintain professional customer service throughout each project.

Vendor & Subcontractor Management

• Coordinate scheduling with subcontractors.
• Verify licenses, insurance certificates, and compliance documents.

Qualifications

• 3+ years of office management or administrative experience (construction or restoration industry preferred).
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency with G-Suite
• Experience with project management software is a plus.
• Ability to prioritize work independently in a fast-paced environment.
• Professional, dependable, and detail-oriented.

Preferred Skills

• Construction or insurance restoration experience.
• Strong customer service background.
• Ability to coordinate multiple projects simultaneously.
• Problem-solving mindset with excellent follow-through.

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.

Ally Restoration is committed to providing exceptional service through professionalism, quality craftsmanship, and outstanding customer care. We are looking for someone who shares these values and wants to be an integral part of our continued growth.