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Title: Insurance Compliance Analyst

State Role Title: Salary Non-Specified

Hiring Range: Salary Range: $54,728-$82,092 (Position is a pay grade 6 based on a 14 grade)

Pay Band: UG

Agency: VA Workers' Compensation Comm

Location: RICHMOND HEADQUARTERS

Agency Website: https://workcomp.virginia.gov/

Recruitment Type: Agency Employee Only - A

This position is open to current Virginia Workers' Compensation employees only.

Do you enjoy solving complex problems, researching laws and regulations, and providing guidance that helps an organization remain compliant? Are you someone who thrives when balancing analytical work with collaboration and customer service?
The Virginia Workers' Compensation Commission is seeking an Insurance Compliance Analyst who enjoys working independently while partnering with internal and external stakeholders to ensure compliance with Virginia insurance statutes and Commission regulations. This position offers the opportunity to become a trusted resource for agency staff, insurance carriers, employers, self-insured entities, and the public while contributing to the Commission's mission of serving the citizens of the Commonwealth.
If you are detail-oriented, naturally curious, and enjoy work that requires critical thinking, sound judgment, and continuous learning, we encourage you to apply.
What You'll Do
As an Insurance Compliance Analyst, you'll play an important role in ensuring insurance compliance throughout the Commonwealth by reviewing regulations, policies, and compliance-related issues, and providing guidance to customers and stakeholders.
Responsibilities include:

• Monitor and evaluate insurance compliance in accordance with the Virginia Workers' Compensation Act and Commission regulations.
• Research and analyze regulations, policies, and insurance documentation.
• Investigate compliance issues and determine appropriate next steps.
• Provide guidance and technical assistance to insurance carriers, employers, attorneys, self-insured entities, and internal Commission staff.
• Review applications, reports, certificates, and other regulatory documents for completeness and compliance.
• Maintain accurate records and case documentation within agency systems.
• Respond to inquiries from customers and stakeholders professionally and efficiently.
• Collaborate with departments across the agency to resolve complex compliance matters.
• Assist with special projects, process improvements, and other duties that support department operations.

What Makes Someone Successful in This Role
Successful Insurance Compliance Analysts typically:

• Enjoy analytical and investigative work.
• Can research and analyze laws, regulations, and policies with accuracy.
• Work independently while effectively managing multiple priorities.
• Have exceptional attention to detail and organizational skills.
• Communicate complex information clearly to a variety of audiences.
• Build positive working relationships with internal and external stakeholders.
• Exercise sound judgment and maintain confidentiality
• Take initiative and enjoy solving problems.
• Adapt well to changing priorities and evolving business needs.

VWC Compensation Structure

Virginia Workers' Compensation Commission is an independent agency which allows us to have a more competitive and unique pay structure. This position is a pay grade 6 based on a 14 grade pay structure. Our positions are not classified under DHRM's pay bands.
Telework Structure

• Our agency is currently using a hybrid model for teleworking.
• Our positions at this time are not 100% teleworking.
• All candidates would be expected to report to our Headquarters/Regional Office as requested.
• Telework scheduling is at the discretion of the Manager based on the business needs of the department.  
• Upon hire, candidates should expect to have all training and orientation conducted at the Headquarters Office.
  

Work Location

• This position's central workplace is the Virginia Workers' Compensation Commission's Richmond Headquarters.
• Employees must be able to report to the Richmond office as required by operational needs.
• Candidates who currently reside outside of Virginia will need Commission approval of their work location prior to an offer being finalized.

Virginia Workers' Compensation Commission Overview 

Led by a Senior Leadership team consisting of three Commissioners, an Executive Director and a Chief Deputy Commissioner. Our mission is to serve injured workers, victims of crimes, employers, and related industries by providing exceptional services, resolving disputes, and faithfully executing the duties entrusted to us by the Commonwealth of Virginia. Our vision is to lead the nation as the most effective and innovative state agency.  VWC employees demonstrate seven core values: innovation, respect, accountability, reliability, impartiality, integrity, and effectiveness.
We are a "Virginia Values Veterans" (V3) official certified state agency that supports Veterans and Members of the Reserves and/or National Guard.  If you are a Veteran or Spouse of a Veteran or Active Military Member, we urge you to respond accordingly on your state application.  Virginia Workers' Compensation Commission is an Equal Opportunity Employer and we encourage diversity within our workforce.  Virginia Workers' Compensation Commission does not provide sponsorship for employment.
VWC is the recipient of the following awards:
2022 - 2025 Top USA Workplace
2021 - 2025 Top Workplace Richmond Region
2023 - 2025 Top Award for Mid-Sized Companies
2022 - 2023 Doers Award
2024 Manager's Award
2025 Leadership Award, McGill 

Minimum Qualifications

• Knowledge of the Virginia Workers' Compensation Act, procedures and practices with emphasis on insurance requirements; agency administrative, clerical and system support procedures.
• Experience working with workers' compensation insurance programs in a high volume, production oriented environment
• Ability to perform detailed work and research a wide range of rules and regulations essential to insurance workers' compensation compliance; handle multiple tasks with strong attention to detail. 
• Possesses strong organizational, analytical, and oral and written communication skills providing excellent customer service. 
• Ability to work with others to achieve team goals; data entry/keyboarding, and problem-solving skills.
• Demonstrated ability to apply business processes to workflow; collect, assemble, and process information; work effectively with employees and supervisors in a fast-paced, automated production environment  in a professional manner; and learn and adapt to new practices, procedures, and operation.

Special Instructions

You will be provided a confirmation of receipt when your application and/or resume is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Contact Information

Name: Amy Habel

Phone: 804-205-3571

Email: amy.habel@workcomp.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.