Allstate Jma Insurance

Are you someone who genuinely enjoys connecting with people and making their day a little brighter? At Allstate - JMA Insurance, we're looking for a welcoming and dedicated Property & Casualty Customer Service Representative to join our vibrant team right here in Norwood, New Jersey. We believe in building strong relationships within our community, and that starts with our incredible staff and the exceptional service we provide to our policyholders. As a key member of our office, you'll be the friendly voice and helpful hand that our clients rely on. You'll have the chance to not only assist them with their insurance needs but also to learn and grow within a supportive environment. We're a local agency with the backing of a national brand, offering you the best of both worlds. If you're ready to be a part of a team that values service, professionalism, and positive connections, we can't wait to welcome you aboard!

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Weekly Lunches

Work equipment provided

License reimbursement

Team Building Events

Family Friendly

Tuition Reimbursement

Mon-Fri Schedule

Greet customers warmly and assist them with their inquiries in person, over the phone, and via email.

Process policy changes, endorsements, and renewals accurately and efficiently.

Provide clear explanations of policy coverage, benefits, and billing information.

Handle customer complaints and concerns with empathy and professionalism, seeking resolutions.

Assist with claims processing, gathering necessary information and guiding customers through the initial steps.

Maintain accurate and up-to-date customer records in the agency's management system.

Collaborate with agents to ensure a seamless customer experience.

High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

Prior experience in customer service, preferably within the insurance industry.

Excellent communication skills, both written and verbal, with a friendly and professional demeanor.

Proficiency in using computer systems and customer relationship management (CRM) software.

Ability to multitask and manage time effectively in a busy office setting.

A genuine desire to help people and solve problems.

Property & Casualty Licensed preferred.