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Allstate Allpro Ins Agencies

7 jobs near Columbus, OH

Allstate Licensed Insurance Customer Service Representative

Maitland, FL • On-site

Allstate - AllPro Ins Agencies
See more jobs at Allstate - AllPro Ins Agenciesexternal

$42K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Pay: $42,000.00 - $75,000.00 per year
Job description:

Job Title: Bilingual Customer Service Representative (Spanish)
Company: AllPro Ins Agencies LLC – Matthew Hernandez Allstate Insurance
Location: Maitland, FL
Job Type: Full-Time
About Us:
AllPro Ins Agencies LLC is a growing, customer-focused Allstate agency serving the Maitland and greater Orlando community. We take pride in providing friendly, reliable service while helping customers protect what matters most. Our office has a team-oriented environment where employees are supported, trained, and given opportunities to grow. https://agents.allstate.com/matthew-hernandez-maitland-fl.html
Position Overview:
We are seeking a motivated and dependable Bilingual Customer Service Representative (English/Spanish) to join our team. This role focuses on assisting clients with their insurance needs, answering questions, processing policy changes, and delivering outstanding customer service. The ideal candidate enjoys helping people, works well in a fast-paced environment, and communicates clearly in both English and Spanish.
Responsibilities:
  • Provide excellent customer service to new and existing clients
  • Answer incoming calls and assist customers with policy questions and service requests
  • Process policy changes such as adding/removing vehicles or drivers
  • Assist clients with billing questions and payment processing
  • Follow up with customers regarding policy updates and documentation
  • Maintain accurate customer records and notes
  • Support the sales team with customer follow-ups and account servicing
  • Communicate clearly and professionally in both English and Spanish
Qualifications:
  • Bilingual in Spanish and English (required)
  • Previous customer service experience preferred
  • Insurance experience is a plus but not required (training provided)
  • Strong communication and problem-solving skills
  • Comfortable using computers and office software
  • Detail-oriented and organized
  • Positive attitude and team-focused mindset
  • Ability to handle multiple tasks in a fast-paced environment
Licensing (Preferred but Not Required):
  • Florida 4-40 or 2-20 Insurance License preferred
  • Candidates without a license must be willing to obtain one (we can assist with training)
Compensation & Benefits:
  • Competitive hourly pay (based on experience)
  • Bonus opportunities
  • Paid training and licensing support
  • Paid time off
  • Opportunities for advancement within the agency
  • Supportive team environment
  • 401(k) with match
  • Health Insurance Reimbursement Plan
  • Dental and Vision
Schedule:
Monday–Friday
No weekends
How to Apply:
Please submit your resume along with a brief message telling us about your customer service experience and why you would be a good fit for our team.
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Paid time off
  • Vision insurance
  • Work from home
Education:
  • High school or equivalent (Preferred)
Language:
  • Spanish (Required)