Alliance Trust Company of Nevada

Investment Operations Manager — Job Description

An Investment Operations Manager is responsible for managing and maintaining client accounts, both directly and through leadership of a team, ensuring smooth operations, and delivering excellent customer service. They act as the primary point of contact between the company and its clients, handling inquiries, resolving issues, and supporting account growth

Key Responsibilities

• Customer Support & Onboarding: Provide ongoing support via phone, email, or in-person to ensure successful onboarding and engagement of clients
• Account Management: Maintain accurate account information, update records, and manage customer data in assigned territories
• Problem Resolution: Identify, investigate, and resolve customer issues promptly to ensure satisfaction
• Collaboration: Work with sales, marketing, engineering, and product teams to improve services and meet customer needs
• Reporting & Documentation: Prepare reports, quotes, and documentation for clients and internal stakeholders
• Relationship Building: Strengthen client relationships to promote retention and drive new business
• Compliance & Standards: Ensure adherence to financial regulations, standards, and company policies

Typical Work Environment

• Location: Often office-based, with possible travel to meet clients
• Schedule: Standard 40-hour workweek (Mon–Fri), but may work weekends or evenings for urgent issues
• Tools: Accounting software, CRM systems, and communication platforms

Required Qualifications

• Education: Bachelor’s degree in Accounting, Finance, Business, or related field (some roles accept associate degrees or high school diploma with relevant experience)
• Experience: 2+ years in accounting or customer service roles; experience with CRM systems (SalesForce preferred)
• Certifications: CFP or equivalent may be preferred

Required Skills

• Technical: Proficiency in accounting software, CRM, and data management tools
• Soft Skills: Strong communication, problem-solving, organizational, and interpersonal skills
• Analytical Skills: Ability to analyze data, identify trends, and make informed decisions
• Customer Focus: Ability to handle difficult situations professionally and maintain high service standards

Physical Requirements

• Remain in a stationary position for extended periods while performing computer-based work.
• Frequently operate a computer, telephone, and other standard office equipment.
• Occasionally move throughout the office environment.
• Ability to communicate effectively with clients, visitors, vendors, and employees.

Work Environment

• Professional office environment.
• Regular interaction with clients, advisors, and internal stakeholders.
• Standard business hours with occasional additional hours as business needs require.
• Limited travel may occasionally be required.

Equal Employment Opportunity

The Company is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.