All N One Security

Customer Experience (Atlanta Airport)

Founded in 2001, ALL N ONE is one of the nation's largest and most experienced, fully-certified security and technology solutions firms. Our company maintains core values of professional service, unified approach to solutions, excellence in service delivery, and we do it with integrity. ALL N ONE has garnered long-term clientele, professional referrals, and award-winning industry recognition. We consistently cultivate a high level of quality through a conscious investment in a culture of excellence, premier customer service, and technology-driven solutions.

ALL N ONE Security Services, Inc. is a professional security company based in Atlanta, Georgia. ALL N ONE specializes in Security Personnel, Security Technology, and Traffic Control. The Company has the desire to expose entry-level team members to opportunities beyond security officer positions through education and development. ALL N ONE believes in building dependable relationships and partnerships with employees and clients that make a difference you can count on.

Our goal is to provide the finest-quality services to our clients and to do so more efficiently and economically than our competitors. ALL N ONE seeks to inspire employees by extensive development in the areas of customer service, accountability, and empowerment to increase possibilities through performance.

Entry-level employee opportunities include future advancement in business operations management/supervision, security technology (camera installation and access control), traffic control (flaggers), as well as accounting, human resources, training, administration, and business development.

ALL N ONE IS PROFESSIONAL, UNIFIED, AND UNCOMPROMISING! GET ON BOARD! THE TIME IS NOW!

Essential Duties And Responsibilities include the following. Other duties may be assigned.

• Maintain staff levels to include managing schedules, time off request, paid time off, on-call officers, and officer's availability to assist with coverage.
• Assist with employee payroll by verifying signing sheets and clock-in and clock out punches.
• Radios – supervisors are responsible for issuing radios daily. All employees must maintain professionalism when communicating over the radio.
• Conduct random uniform inspections of all employees.
• Responsible for completing incident reports, infractions/write-ups, issuing probations/suspensions, and submitting terminations to Account Manager for approval.
• Attend weekly meetings and or training with Account Manager or Corporate Office personnel.
• Complete daily site/post visits and perform site audits and inspections to evaluate customer experience representatives to ensure compliance with uniform dress code rules and ALL N ONE rules and regulations.
• Use the disciplinary process to correct inappropriate behavior, correct decision-making deficiencies or improve performance of employees.
• Manage customer experience representatives, scheduling, ensure maximum coverage with available resources while reducing over-time and other unnecessary expenses.
• Participate in training, hiring, and termination of employees and contractors.
• Maintains high visibility and consistent standards for authorizing access
• Assist Account Manager(s) with any additional duties or requests.

Qualifications

• Previous experience in supervision and/or strong customer service.
• Possession of a valid driver's license.
• No criminal record and is able to pass a background check.
• Must pass a drug test, clear MVR and have a clear criminal record.
• Must be US citizen

Skills Required

• Ability to follow specific instructions for performing job duties.
• Excel in verbal and written communications.
• Excel in computer operation and literacy.
• Detail oriented and dependable.
• Enjoy working with the public.
• Positive "Can do" attitude and team player spirit.
• Demonstrated ability to respond with patience, courtesy, and friendliness.
• Commitment to excellent customer service both internal and external.
• Ability to remain calm under pressure and in life-threatening situations.
• Flexibility to work outside normal work hours and weekends as required.

Education & Experience

• Bachelor's Degree preferred or any equivalent combination of training and experience. Prior supervisory experience preferred.

All Shifts Available