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Align Technology

Align Technology

60 jobs near Columbus, OH

Align Technology, Inc.

$15.25 - $20.75/hr

As part of Align Technology, we offer a dynamic and international work environment with a strong ... Report to the Team Leader Customer Service * High school education or equivalent * Minimum 1 year ...

Align Technology, Inc.

Align Technology is a global medical device company that is changing lives through better smiles ... Evaluate levels of customer, product and systems knowledge via in-field assessment. * Provide ...

Align Technology, Inc.

At Align Technology, we believe a great smile can transform a person's life, so we create ... Evaluate levels of customer, product and systems knowledge via in-field assessment. * Provide ...

Align Technology, Inc.

$18.25 - $25.25/hr

... International Customer Service Representative (m/f/d) As an International Customer Service ... Modern offices, workstations and the latest technologies * Flexible working hours * Training and ...

Align Technology, Inc.

$14 - $19/hr

We are looking for a Customer Support Representative to join us in Malaysia. In this role, you will... * Respond promptly and effectively to any customer inquiries, requests and complaints received ...

Align Technology, Inc.

At Align Technology, we are transforming smiles and changing lives through innovation. As the ... Collaborate with local marketing and sales teams to deliver best-in-class customer service and ...

Align Technology, Inc.

At Align Technology, we are transforming smiles and changing lives through innovation. As the ... Collaborate with local marketing and sales teams to deliver best-in-class customer service and ...

Align Technology

Territory Manager - Quincy

Description At Align Technology, our goal is to deliver superior clinical outcomes with an enhanced ... Use insights and a consultative selling approach to teach customers about their industry and their ...

Align Technology, Inc.

At Align Technology, we are transforming smiles and changing lives through innovation. As the ... Collaborate with local marketing and sales teams to deliver best-in-class customer service and ...

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Showing results 1-20

Consumer Care Representative - Contractor

Align Technology

San Jose, CA • On-site

$25/hr

Contractor

Re-posted 13 days ago

Align Technology rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Consumer Care Representative - Contractor
Department: Marketing
Employment Type: Contract
Location: US-California-San Jose
Compensation: $25.00 / hour
Description
This position is ideal for experienced customer service professionals to join the Consumer Care team as a Consumer Care Representative, delivering exceptional support to consumers, patients, and doctors. Partnering with internal and external teams, you'll provide clear communication, issue resolution, and brand advocacy to enhance the consumer experience. This role is critical in ensuring consumer satisfaction and strengthening brand reputation.
This is an on-site role based out of the Raleigh, NC, or San Jose, CA, office.
Role expectations
  • Support, document, track, and resolve complaints and inquiries from consumers.
  • Represent the company as a primary contact for consumer concerns.
  • Exercise exceptional judgment and utilize empowered decision-making to resolve issues for consumers and doctors.
  • Troubleshoot end-to-end and collaborate with internal and external contacts for resolution.
  • Identify and suggest process improvements to enhance consumer, dentist, and business partner experiences.
  • Consistently meet or exceed set quality and productivity metrics.
  • Adapt to evolving departmental processes and responsibilities.
  • Perform other duties as assigned.

What we're looking for
  • Education: Bachelor's degree or related experience preferred.
  • Experience: 2+ years in a call center environment.
  • Skills: Strong MS Office proficiency (Outlook, Word, Excel) and data entry efficiency.
  • Communication: Clear, concise, and professional verbal and written skills.
  • Problem-Solving: Ability to identify root issues through skillful questioning.
  • Judgment: Strong decision-making and organizational skills with attention to detail.
  • Teamwork: Ability to work independently and collaboratively.
  • Languages: Bi-lingual in French or Spanish strongly desired.

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