Airvida

Operations Manager

Airvida | Full-Time | Onsite

Reports To: CEO

Department: Operations

Location: Onsite, Kansas warehouse facility

Travel: Occasional

About Airvida

Airvida is a fast-growing hyperbaric chamber and red light therapy company. We ship high-ticket wellness equipment into homes and clinics across the United States and Canada, helping customers improve recovery, performance, and long-term health. Our product line includes soft shell and hard shell hyperbaric chambers and red light therapy beds, ranging in price from $10,000 to over $50,000.

The Role

We are looking for an Operations Manager to own the physical execution of our business: the warehouse, the inventory inside it, and every customer's journey from order through installation.

Our units range from 200 to 4,000 pounds and typically require freight scheduling, site survey, white-glove delivery, professional setup, and customer training. The Operations Manager is the single owner of making all of that happen on time, on budget, and at a quality level that protects the customer experience at the moment of truth, when a high-ticket product arrives at someone's door.

This is a hands-on operations leadership role. You will run the warehouse floor, design the systems that scale our delivery network, and lead the team responsible for post-sale customer success.

Key Responsibilities

Warehouse Management

• Design and maintain a zone-based warehouse layout: Receiving, Raw Materials, Finished Goods, and Shipping, with every location labeled and scannable.
• Establish put-away rules and pick paths that support accurate, fast fulfillment.
• Run daily and weekly cycle count cadence to maintain 100% inventory accuracy.
• Manage inbound receiving from domestic suppliers, ocean container clearance, and customs documentation for international shipments.
• Own warehouse safety: forklift operations, OSHA-compliant material handling, lifting protocols for 200 to 4,000 pound units.
• Set visual management standards and enforce them.

Inventory Management

• Maintain a single source of truth across all SKUs including chambers, red light beds, parts, and accessories.
• Set reorder points and safety stock by SKU based on real consumption data.
• Coordinate inbound supply planning with the CEO and manufacturer contacts in China and the United States.
• Reconcile physical counts to system records weekly and resolve variances.
• Manage parts inventory for service work, warranty replacements, and field technician kits.

Post-Sale Execution

• Own the customer experience from order confirmation through installation completion as the single point of accountability.
• Run weekly Customer Experience reviews with leadership and surface escalations early.
• Gate every order through pre-sale qualification, confirming physical space, electrical requirements, access path, prescription if required, and financing, before it enters fulfillment.
• Serve as the escalation point for customer issues between order and 60 days post-install.
• Lead the post-sale team including shipping coordination, customer onboarding, and installation scheduling.

Delivery, Installation, and Field Service

• Manage freight carrier relationships (SAIA, FedEx, DHL, regional LTL) with negotiated rates and documented service level agreements.
• Create Delivery Plan files for every complex delivery involving stairs, elevators, narrow turns, basements, or crane requirements.
• Require FaceTime site surveys before close on any non-ground-floor install, and build that requirement into the sales workflow.
• Expand the field technician network using a hybrid model: full-time Field Specialists in core markets (Texas, Florida, California) plus contracted certified technicians through Field Nation or DME partnerships for national coverage.
• Maintain delivery tier pricing across shipping-only, professional delivery and install, and white-glove premium installation.
• Track every install for completion time, cost variance, customer satisfaction, and issue rate.

Cross-Functional Coordination

• Work with the internal sales team to ensure that every deal entering post-sale execution is completed appropriately and to standard.
• Work with the leadership team on invoicing accuracy, cost of goods reconciliation, inventory management, and freight cost allocation.

Systems and Reporting

• Operate within Shopify for order management, inventory visibility, and shipping label generation.
• Use HubSpot to log post-sale touchpoints and maintain pipeline visibility.
• Maintain a weekly operations dashboard tracking inventory accuracy, average days from order to install, install cost per unit, customer NPS, freight cost as a percent of revenue, and on-time delivery rate.

What You'll Bring

• 5 or more years of operations management experience with direct warehouse and inventory ownership.
• Hands-on experience with big-and-bulky freight and white-glove delivery. Comparable product categories include fitness equipment, home appliances, furniture, hot tubs, medical equipment, hyperbaric chambers, or similar oversized residential goods.
• Inventory management system experience as a daily operator or implementer, with platforms such as NetSuite, Fishbowl, ShipHero, SkuVault, Cin7, or similar WMS or ERP.
• Direct experience managing freight carriers and negotiating LTL and freight rates.
• Forklift certified and comfortable on the warehouse floor.
• Proven track record of building and maintaining 100% inventory accuracy. There is no margin of error for our product.
• Experience standing up or expanding a field service or installation network across multiple states.
• Strong people leadership skills, including the ability to set clear performance expectations, coach team members, and make difficult personnel decisions when required.
• Excellent communication skills across sales, finance, manufacturing, and customer-facing contexts.

Nice to Have

• Background in durable medical equipment (DME), medical devices, or consumer health products.
• Reverse logistics experience with a service or refurbishment program.
• International supply chain experience with manufacturers in China, including ocean freight and customs.
• Familiarity with Shopify, HubSpot, or Aloware.
• OSHA, DOT, or hazmat certifications.

What Success Looks Like in Year One

• Inventory accuracy at 100%, verified by cycle count.
• On-time delivery rate of 95% or higher.
• Under 14 days from order to installed for ground-floor installs, under 21 days for complex installs.
• Install cost variance within 10% of quoted cost on 90% or more of jobs.
• 10 or more states with reliable install coverage.
• A capable, accountable operations team in place.

Compensation and Benefits

Base salary commensurate with experience. Performance bonus tied to the success metrics outlined above. Standard benefits package. Full-time onsite at our Kansas warehouse facility.

How to Apply

Submit your resume along with a brief cover letter explaining why this role and Airvida are a fit for your background.